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AAA Life Insurance Company is fueled by the mission of providing financial security and peace of mind to its members through their life insurance products, delivering on the outstanding customer service. AAA's priority is to ensure that the policyholders have a smooth and easy process in securing life insurance coverage, with innovative products and exceptional customer service that meet their needs at whatever stage of life they are in.
AAA Life’s existing user account creation process involved a help desk-based workflow where the IT technicians created user accounts from a portal inside Microsoft Exchange Servers. Serving more than 1.5 million active policies, the life insurance and annuity company was looking for a flexible and handy user account creation application to replace its existing system. AAA Life also wanted to customize its user account management process according to its requirements.
ManageEngine ADManager Plus simplifies bulk user creation utilizing automations that can fetch data from multiple sources and forms of information, including reports, databases, CSVs, and more. This software solution's user account creation capability is the main reason AAA Life chose ADManager Plus for user provisioning.
The user management templates in ADManager Plus enable single-click creation of accounts, groups, and contacts. Specific templates for user creation or modification with prepopulated values and dynamic actions based on a role, office location, etc., help save time and avoid human error. Bob Berndt, system engineer at AAA Life, liked the flexibility offered by the custom templates, and felt customization helped them address their unique AD user account management challenges. He added that granularly delegating AD tasks to help desk technicians in ADManager Plus was pretty simple.
ManageEngine ADManager Plus is a unified management and reporting solution for AD, Microsoft 365, Exchange, Skype for Business, and Google Workspace. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, user account provisioning, and stale account management, and generates an exhaustive list of AD reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Microsoft 365, Google Workspace, and AD environments—all from a single console. For more information about ADManager Plus, visit manageengine.com/ad-manager.
