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  • Anacomp, San Diego, CA.

ADManager Plus Simplifies Anacomp's Litigation Support Services Through ITS Help Desk Delegation

About the Company

Anacomp is a leading business process solutions company with forty years of experience and a passionate commitment to client services. Anacomp partners with its customers to help them accelerate their business processes with minimal cost of ownership. Possessing one of the largest document repositories in the world, Anacomp's offerings serve thousands of users in insurance, financial services, government, legal, and other markets.




Business Solution


San Diego, CA.

Business Challenge

Anacomp possesses one of the largest document repositories in the world. Anacomp's multiple data centers capture, manage, deliver and preserve billions of documents, meeting the most stringent customer security and availability requirements for enterprises and customers across the globe.

It was therefore essential for Anacomp to keep an eye on the users who accessed these critical documents. One main hassle involved in the process was that Anacomp's clients were met by team members, who although specialists in their respective fields, had little or no knowledge in terms of security or user permissions. As a result, they sought help from their IT staff who had to create client accounts and set permissions based on the inputs given by the team that interacted with these clients. This not only complicated the state of affairs but also reduced productivity of both the teams at Anacomp. A solution that could automate the task of customer user management and take the burden off the ITS Team was recognized as an immediate requirement.

"Primarily our challenges center around customer user management. Enabling the creation of customer user accounts to allow them access to a hosted litigation support application was quite crucial to us." said Jason Donoghue of Anacomp.

ADManager has been an amazing piece to our litigation support puzzle. Individual and bulk user creation, along with a great range of built - in reporing have been a tremendous boon for our team.

- Jason Donoghue, Systems Administrator, Litigation.


Anacomp was facing a problem that demanded immediate resolution. A perpetual system that could automate creation of customer user accounts and reduce the workload of IT desk had to be formulated. The IT team evaluated several solutions before deciding upon ManageEngine ADManager Plus to be the only solution that offered the required flexibility and functionality.

"The other alternatives that were evaluated offered neither the flexibility nor the reporting capabilities we required." This was an instant reply from Jason when asked on the reason behind his company's choice for ADManager Plus.

Using ADManager Plus' powerful Help Desk Delegation module, Anacomp could now delegate the task of customer user management to its customer relationship officers, ensuring them efficient and hassle free performance.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit

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