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The Washington Center for Deaf and Hard of Hearing Youth (CDHY) streamlined its user onboarding process using ManageEngine ADManager Plus and its implementation service, OnboardPro. Previously, the IT team faced delays and errors due to manual account creation.
With ADManager Plus, the team used customizable templates that helped it define standard settings like group memberships, home folders, and permissions for new user accounts. This automation eliminated repetitive tasks, ensured consistency, and significantly improved efficiency.
With OnboardPro's expert guidance, the implementation process was seamless, enabling the team to save time, minimize errors, and concentrate on more strategic tasks.
The Washington Center for Deaf and Hard of Hearing Youth
Healthcare
Vancouver, Washington
415
CDHY is a Washington State agency dedicated to supporting the academic and social success of deaf and hard of hearing students. Through its oversight of the Washington School for the Deaf, statewide outreach services, and professional development programs, CDHY ensures students receive equitable, language-rich education across the state.
Sysadmin Mark Lee identified inefficiencies in the manual process of onboarding new users. Creating accounts required multiple repetitive steps, making the process slow and susceptible to human error. These delays affected productivity and increased the workload on the IT team, especially during bulk hiring or role changes.
The organization needed a solution to automate these tasks, eliminate manual errors, and streamline user provisioning.
To overcome these challenges, the organization implemented ADManager Plus, which automated and standardized user onboarding. The IT team could now provision accounts swiftly using predefined templates, reducing both effort and errors.
To accelerate time to value, the team opted for ManageEngine's implementation service, OnboardPro. This made the implementation seamless, and CDHY was supported by a responsive and knowledgeable team.
said Mark Lee.
He also noted that Bruce from the OnboardPro team was excellent, providing clear answers to every question. "The entire process was smooth, and we've already recommended it to other organizations," Lee added.
With ADManager Plus and OnboardPro, the team successfully streamlined its onboarding workflow—boosting efficiency, minimizing risk, and freeing up IT staff for more strategic initiatives.
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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