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DIRTT Environmental Solutions, founded in 2004, is a sustainable interior construction firm. It has facilities across North America, and focuses on building the perfect interior spaces for the commercial, health care, education, and public sector markets. DIRTT has worked with more than 30% of the Fortune 500 firms and holds 345 unique patents.
DIRTT's IT help desk team received a lot of tickets from various teams about simple tasks like modifying AD contacts or distribution groups. Managing these tickets efficiently was pretty hard to accomplish with its native tool, noted James Carlisle, IT help desk team lead. Streamlining its user onboarding process and getting comprehensive reports on AD objects was also a challenge with the tool DIRTT was using.
DIRTT Environmental Solutions
Construction
Canada
With ADManager Plus, Carlisle and his team were able to delegate the necessary permissions to the teams raising AD contact and distribution group modification tickets. This has helped these teams modify AD contacts and distribution groups by themselves, reducing their reliance on the IT team and saving the team a lot of time and effort. By granting the right amount of permissions to other teams, the IT team was also able to ensure their environment's security.
ADManager Plus simplifies the onboarding process by providing standardized user creation templates, which help administrators provision licenses and permissions right at the time of onboarding. Using this feature of ADManager Plus, Carlisle was able to streamline the onboarding process and assign Microsoft 365 licenses automatically.
Additionally, ADManager Plus' more than 200 reports on users' real last logon times; inactive AD users; recently created, modified or deleted user accounts; distribution lists; and so on have been a great help for the team.
When asked about ADManager Plus' support, Carlisle said, "Whenever we've needed to contact support for minor issues that we've run into, they've always been really responsive, [have] gotten back to us quite quickly, and have always been able to resolve our issues."
- James Carlisle, IT help desk team lead
ManageEngine ADManager Plus is a web-based Windows AD management and reporting solution that helps AD administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks and generates an exhaustive list of AD reports, some of which are essential requirements to satisfy compliance audits. It also helps administrators manage and report on their Exchange Server, Office 365, G Suite, and Active Directory environments—all from a single console. For more information about ADManager Plus, visit manageengine.com/ad-manager.
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