Help Desk Technician Audit Log
The Help Desk Technician Audit Log is an accessibility feature designed for auditors/administrators to take a detailed look at what occurred in the ADManager Plus system.
An Audit Log is a file/document which maintains the details of all AD Management activities like Password reset, User deletion, Creation/Modification of User accounts, etc., performed using ADManager Plus.
Audit Logs are quite handy in the sense, you can actually trace down to who did what and when and aslo detect problems / errors associated with the failed jobs. The logs are maintained in separate folders relating to the appropriate user who has performed the job. A chronological review of the AD Management activity is also made simple and feasible by this easy to use feature of ADManager Plus.
Get the free download of ADManager Plus trial version to know how the help desk technician audit logs or reports can help in hassle-free tracking of all actions performed in your Active Directory. An Audit Log essentially contains the following details about any task that was performed:
Who of the Task
The details of the person who had performed an AD Management task is also tracked in the Audit Log file. If the task was performed by the Administrator, the log gets stored in admin under technician folder. For a Help Desk Technician, the logs get stored in a folder named after the Technician and his associated domain. For example, John-ADMP means that this folder contains the logs which got generated while the Help Desk Technician, John initiated AD Management Tasks in the ADMP domain.
When of the Task
Audit files save the Date and Time of Event occurrence. This serves as a useful resource to find out the time of occurrence of a AD Management Task, at a later date.
What of the Task
Audit Logs store information about the task that was performed while the event got triggered. Details of all those attributes, whose values were updated gets recorded in the Log file for future reference. For example, if a user is moved from one Organizational Unit to another using ADManager Plus, the audit log generated will contain the details of the source and destination OUs under the From and To headings respectively.
Want to delegate an Active Directory task to your Help Desk Technician? Learn more about Help Desk Delegation
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"We evaluated ADManager Plus along with several other Active Directory Management and Reporting software. After using it really made life easy for administrators. It is very understandable and fast to learn, I didn't even read the manual."
Bogdan Campeanu, Network Engineer