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ServiceDesk Integration

Advanced analytics for Applications Manager

As an IT manager, the task of managing an organization's network and applications while ensuring their peak performance can seem like a herculean task. By integrating Applications Manager with ManageEngine Analytics Plus, you can get in-depth insights into your applications, their availability, performance, and usage that can help you better manage your applications, regardless of whether they're hosted on your own premises, cloud, or hybrid servers.

Unlock instant value with out-of-the-box dashboards and reports

ManageEngine Analytics Plus provides a comprehensive library of IT operations management dashboards and reports, many of which focus on important application management metrics and KPIs including servers, virtual layers, and application performance and productivity. Users can further customize these out-of-the-box visualizations to report on organization-specific metrics or performance standards.

Gain unified insight into IT service and operations management

While it's useful to understand the reasons behind application unavailability or sluggishness, it's also important to overlay incident and service management data to visualize the impact of IT incidents on the service queue. Analytics Plus enables users to blend data from applications and network monitoring solutions with help desk management solutions to get a comprehensive view of the entire IT environment. This helps them search and diagnose the impact of IT incidents from a single console.

Assess ROI using infrastructure-specific dashboards

When IT teams are busy fire-fighting incidents, they seldom have the time to check on the ROI of your infrastructure investments. Analytics Plus provides an easier way to track usage and performance of your Azure, Amazon Web Services (AWS), and other infrastructure investments with custom-built infrastructure dashboards like the one given below. These dashboards help you understand infrastructure usage so you can ensure you're not overspending.

Fast-track report generation with augmented analytics

It's time to bid goodbye to manual reporting! With Analytics Plus' AI-assistant, Zia, you can just ask a question and get an instant visual response that can clue you in on performance inefficiencies and bottlenecks. You can ask Zia questions like, "Show me the trend of memory, CPU, or disk utilization" or "Show me the current status of alarms."

Predict and plan for server requirements

Whether you've opted for a cloud, in-house, or hybrid server architecture, it's important to thoroughly analyze usage and plan server requirements for the future. Using Analytics Plus' predictive algorithms, you can accurately predict server requirements without breaking a sweat. The illustration below shows the average utilization of your in-house datacenters as well as the predicted downtime for the next six months.

Securely share insights and reduce the time it takes to fix issues

Application issues occur due to a variety of reasons. Give your users the power to slice and dice data, and drill down to the root cause of issues faster using Analytics Plus' advanced sharing and collaboration functions. Share reports via email, create slideshows, or publish them in intranetworks or websites to give users better access. They can also use report commenting to tag other users and collaborate in real time over key performance metrics.

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