Subscription Model:
Free
Perpetual Model:
20% of the product fee
Subscription Model:
20% of the subscription fee
Perpetual Model:
35% of the product fee
Q. Can I upgrade only some of my Applications Manager (APM) licenses or just one license to Premium if I have multiple licenses?
No, it is not possible to upgrade only a portion of your licenses to Premium. The upgrade applies to all licenses within the setup.
Q. Can Premium support be added for a specific number of monitors in a single setup?
No, Premium support, when purchased, is automatically applied to all monitors within the setup. It cannot be limited to specific monitors.
You will always be our first. Get expedited support with a dedicated technical account manager.
Our premium support gets you help when you need it. No excuses. No hassles.
Support from highly-trained professionals with assistance from Applications Manager's engineers.
Reduce the time taken to enter production with online onboarding and initial product set up/ tuning assistance.
Get round-the-clock help with our 24x7 email support and 24x5 call and chat support.
Forget about interruptions with improved technical assistance during major upgrades, service pack installations, migrations, etc.
Receive reports on all your support requests, the features you've used and get recommendations on new features.
Ensure peak-performance from Applications Manager with up to 3 periodic health check-ups per year.
Enjoy a stricter service level agreement (SLA) in terms of a 6 hour response time from our support executives.
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
Tech Support Manager, Lexmark