Alarm Details


Under Alarms tab, By clicking on the 'Alarm Message' for individual alarms, the alarm details for each alarm is displayed.

Under the Alarm Details page, you can view:

  • The Monitor to which the alarm is associated and an "At a Glance Report".
  • The Attribute for which the alarm is configured.
  • The Time of Creation of the alarm.
  • The Last Updated Time of the alarm.
  • The Current & Previous Severity of the alarm
  • Dependency Rule Configuration
  • The technician who attended on the Alarm.
  • The Root Cause Analysis Message
  • Custom Fields
  • Annotations can be added to describe the details of the alarm.
  • The Anomaly Dashboard for troubleshooting.

Root Cause Analysis (RCA)

Based on the threshold and dependencies associated with the attributes of Monitor, the severity of the Monitor and Monitor Group is determined. You can view the Root Cause Analysis report by clicking the status icon of the attributes (Refer to the Icon Representation section of Appendix, to know the different status icons). Expand the nodes to view the actual cause of the problem. 

The following are the quick links that can be viewed in Alarms page.

All Lists all the alarms based on Alarm Views where there are options to choose a particular or all Monitor Groups and Monitor Types.
Last One Hour Lists all the alarms generated for the last one hour.
Last One Day Lists all the alarms generated for the last one day.

 

Note: Check out the blog post about RCA Messages.

Alarms Health and Availability History

Alarm history gives you the history of the changes in the status of Health and Availability of an alarm over a period of one week. The history table displays:

  • Status: Indicates the severity of the Monitor based on its pre-defined threshold.
  • Monitor Name: Name of the Monitor that created the alarm.
  • Message: Refers to the problem that caused the alarm. Click on the message to know more about the alarm details. Also view the Alarm History that gives you a detailed idea on generation of the alarm and its status.
  • Date/Time: Date and Time at which the alarm was generated.