Clicking 'Support' tab in the web client provides you the following information.
Request Technical Support
Clicking this link takes you to an online support form. Describe the problem, specify your name, e-mail ID, telephone number, and additional information if any and click Submit.
Alternatively, you can simply send an e-mail to firstname.lastname@example.org.
Support Information File
For the Applications Manager Technical Center to resolve problems quickly, you need to send the log files that are being generated. To do so, click Support Information File link. The log files are zipped in a file and placed under <Applications Manager Home>/working/support directory. File creation takes some time based on the log file size.
To create Support Information File via command prompt, execute the following command:
After generating the support information file, e-mail it to email@example.com
If the support information file is large in size and our mail server blocks the same, then you can upload the file in our FTP site.
You will be provided details of the FTP service usage when you connect to our FTP server using "ftp ftp.zohocorp.com"
Server Name = ftp.zohocorp.com
user account = anonymous
password = "your email address"
Mail us the location of the file and the folder in which it is placed in case you are using ftp to upload the file.
Clicking this link takes you to the online Troubleshooting page which is a quick stop to get your problems resolved by yourself. This page quotes the common problems faced by users and provides a quick solution.
You can call the Toll Free Number +1-925-924-9500 and ask for assistance from the Applications Manager Technical Center.
If you would like to see more new features in Applications Manager, click the Need Features link. This takes you to an online form where you can specify the feature and its description.
Clicking this link will take you to the Online user forums where you can discuss about Applications Manager with other users. Five latest discussion topics will be displayed
Clicking this link will take you to the Online Applications Manager Team Blog where you can view interesting information about the team, tips on handling Applications Manager and many more. Five latest blogs will be displayed.
Clicking this link will take you to the online Testimonial form, wherein you can leave your feedback about Applications Manager.
This sections provides the following information.
This section provides information about the system where you have installed the product.
|Poll Delay %||Load Factor|
|Less than 97%||0|
|Greater than 97% and less than 93%||1|
|Greater than 93% and less than 90%||2|
|Greater than 90% and less than 86%||4|
|Greater than 86% and less than 82%||6|
|Greater than 82% and less than 70%||8|
|Greater than 70%||9|
Applications Manager Database Load (Y) :
This value is calculated based on the number of Transactions/Min (commitsPerMin + rollbacksPerMin happening in PgSQL / Transactions/sec for Microsoft SQL) happening in the Applications Manager's Database based on the information below :
|Less than 600||0|
|Greater than 600 and less than 1200||1|
|Greater than 1200 and less than 1800||2|
|Greater than 1800 and less than 2400||3|
|Greater than 2400 and less than 3000||4|
|Greater than 3000 and less than 3600||5|
|Greater than 3600 and less than 4200||6|
|Greater than 4200 and less than 4800||7|
|Greater than 4800 and less than 5400||8|
|Greater than 5400||9|
*For Microsoft SQL servers 2008 and above, Transactions/Min factor will be updated based on the available system memory.
This section provides information on the JVM Memory usage.
This graph provides information on the Applications Manager database connection time for the last one hour.
This graph provides information on the Applications Manager database request statistics for the last one hour.
This graph provides information on the system's (where Applications Manager is installed) CPU Utilization pattern for the last one hour.
This graph provides information on the system's (where Applications Manager is installed) Response Time pattern for the last one hour.