Microsoft 365 (formerly Office 365) refers to a group of subscription plans that provide productivity software like access to Office applications plus and related services. This includes server that are enabled over the internet (cloud services), such as Lync web conferencing and Exchange Online hosted email for business and additional online storage with OneDrive and Skype world minutes for home.
There are different tiers to Microsoft 365, such as personal, home and business. In its most basic form, you get access to full Office desktop apps, mobile apps for Android and iOS, OneDrive storage, Skype minutes and more. For business users, Microsoft 365 also offers service subscriptions for e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint Office Online, Microsoft Teams, and integration with Yammer.
Applications Manager's Microsoft 365 monitoring provides operational intelligence into Microsoft 365 applications, including Exchange Online, SharePoint Online, Skype for Business, and Microsoft Teams. You can view a holistic picture of the health and performance of Microsoft 365 deployments and associated services using custom, interactive dashboards.
Note: Microsoft 365 Services are supported only on Windows installations of Applications Manager.
Applications Manager offers comprehensive performance monitoring for Microsoft 365, enabling admins to minimize downtime and performance degradation as well as take corrective actions before any problems arise. The latest monitoring capabilities in Applications Manager also include:
In this help document, you will learn how to get started with Microsoft 365 monitoring using Applications Manager.
Mode of Monitoring: PowerShell
Prerequisites for monitoring Microsoft 365 metrics: Click here
Using the REST API to add a new Microsoft 365 monitor: Click here
Follow the steps given below to create a new Microsoft 365 monitor:
Note: The Microsoft 365 admin account used for monitoring must be assigned the below roles: Exchange administrator, SharePoint administrator or Skype For Business administrator
Go to the Monitors Category View by clicking the Monitors tab. Click on the Microsoft 365 monitors under the Cloud Apps table. Displayed is the Microsoft 365 bulk configuration view distributed into three tabs:
Click on the monitor name to see all the server details listed under the following tabs:
Parameter | Description |
---|---|
USER DETAILS | |
Total User Count | The total number of users for the Microsoft 365 subscription |
Licensed User Count | The number of user accounts with license. |
Unlicensed User Count | The number of user accounts without license. |
License Details | |
License Name | The name of the license plan. |
Total License Count | The number of licenses that have been purchased for a specific licensing plan. |
Consumed Licenses | The number of licenses that have been assigned to users from a specific licensing plan. |
Unassigned Licenses | The number of licenses available for assignment |
Warning Units | The number of licenses in a licensing plan that you haven't renewed, and that will expire after the 30-day grace period. |
Locked Out Units | The number of accounts that have been locked out |
Suspended Units | The number of accounts that have been suspended |
Microsoft 365 Service Health Details | |
Service ID | ID of the Microsoft 365 service. |
Service Name | Name of the service. |
Service Status | Overall status of the service. Possible values are serviceOperational, investigating, restoringService, verifyingService, serviceRestored, postIncidentReviewPublished, serviceDegradation, serviceInterruption, extendedRecovery, falsePositive, investigationSuspended, resolved, mitigatedExternal, mitigated, resolvedExternal, confirmed, reported, or unknownFutureValue. |
Microsoft 365 Service Issue Details | |
Service ID - Feature Group - Feature - Issue ID | Indicates the Service ID, Feature Group, Feature, and Issue ID of the Microsoft 365 service issue. |
Issue Status | Status of the service issue. Possible values are serviceOperational, investigating, restoringService, verifyingService, serviceRestored, postIncidentReviewPublished, serviceDegradation, serviceInterruption, extendedRecovery, falsePositive, investigationSuspended, resolved, mitigatedExternal, mitigated, resolvedExternal, confirmed, reported, and unknownFutureValue. |
Issue Type | Type of the service issue. Possible values are advisory, incident, or unknownFutureValue. |
Issue Origin | Origin of the service issue. Possible values are microsoft, thirdParty, customer, or unknownFutureValue. |
Issue Description | Indicates the description for the service issue. |
Hour(s) since issue occurred | Amount of time (in hours) elapsed since the issue has occurred. |
Issue Start Time | Timestamp at which the service issue was started. |
Last Modified Time | Timestamp at which service issue was last modified. |
Endpoints Connectivity | |
Endpoint | The Microsoft 365 endpoint / URL. |
Port | The port on which endpoint / URL is accessible. |
Status | The status of endpoint/ URL. |
Response Time | The time taken for connecting to endpoint/URL. |