Steps to Initiate Remote Control
Ensure prerequisites and required settings are configured before you start remote connection.
Connect to remote computers
Follow below steps to initiate remote desktop control with desktops or laptops:
Navigate to Tools -> Remote Control.
Click on Connect button corresponding to the device you wish to remotely access.
When multiple users are logged in the same computer, click on the three dots next to connect and choose the required user account.
If user confirmation is enabled, server will wait for approval from end user. If not remote session will be established immediately.
If multiple monitors are connected to the device, they will be automatically detected and displayed. Know more
Quick launch tools
Quickly perform operations on endpoint devices during remote sessions with the help of below features:
| Icon | Action |
|---|---|
 | Show viewer in original size. |
 | Fit viewer to full screen. |
 | Refresh the current view. If the computer is locked or no user has logged on, you are required to log in. |
 | Switch to security options screen to sign out, restart, swap users or access task manager. |
 | Switch between different tabs in the remote device. |
 | Blackout end user's screen to perform sensitive operations. |
 | Disable user's keyboard and mouse inputs. |
 | Enable user's keyboard and mouse inputs. |
 | Clipboard keystroke to copy and paste password in log in screen. |
 | Use the language configured in end user's keyboard. |
 | View only mode |
 | Gain access to control the remote device. |
 | Take screenshot of the remote device screen. |
 | View network performance of viewer and end-user device. |
 | Quick access to diagnostic tools like task manager, power options and system clean-up tools. |
 | Share files and folders between end user and the viewer device. Know more |
 | Initiate chat, voice or video call end users. |
 | Get control over remote computers hot keys like ctrl, alt, esc and win. |
| Icon | Action |
|---|---|
 | Switch to security options screen to sign out, restart, swap user or access task manager. |
 | Refresh the current view. If the computer is locked or no user has logged on, you are required to login. |
 | Switch between different tabs in the remote device. |
 | Black out end user's screen to perform sensitive operations. |
 | Lock user's keyboard and mouse inputs. |
 | Unlock user's keyboard and mouse inputs. |
 | View only mode |
 | Gain access to control the remote device. |
File Transfer | Share files and folders between end user and the viewer device. Know more |
 | Zoom in |
 | Zoom out |
 | Clipboard keystroke to copy and paste password in login screen. |
 | Show viewer in original size. |
 | Fit viewer to screen size. |
 | Fit viewer to full screen. |
Audit remote control history
Whenever a user establishes a remote connection using Endpoint Central, all the events performed on the remote computer are logged.
- Navigate to Remote Control tab and click on
icon corresponding to respective device name. - Report of all remote connections established to that specific endpoint will be displayed.
- Get a consolidated report of remote sessions established to all the endpoints from History tab.
- You can also get remote control reports from Action Log Viewer under Admin -> Audit. Check out the below video to find out how?