Product Life Cycle Plan - End of Support

ManageEngine has announced product life cycle plan for ManageEngine OpUtils. OpUtils 12.3 version was released in August 2017 and has since been available for download. Support for the older versions of OpUtils, versions 5.x to 12.x will end.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
OpUtils 5.x 5603 to 58028 2010 2012
OpUtils 6.x 60011 to 61026 2012 2014
OpUtils 7.x 70011 to 71028 2014 2015
OpUtils 8.x 80000 to 80015 2015 2018
OpUtils 12.x 12000 to 12200 2016 2019
OpUtils 12.3 12.3.000 to 12.3.321  2017 2021
OpUtils 12.4 12.4.000 to latest 2019 Currently Supported.

End of Support Details

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of OpUtils 12.3, we have decided to declare end of support (EOS) for the earlier major releases viz., Version 5.x, Version 6.x, Version 7.x, Version 8.x and Version 12.x. To upgrade to latest version click here.

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

3. I have paid AMS for OpUtils version 6 recently. How long is the support valid?

A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of OpUtils, apply the latest OpUtils license and the future renewal of your AMS will be on the latest license and not on the older license.

4. My AMS has expired. What should I do now?

A: Please write to our sales team ( ). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

5. At what price will the AMS be renewed?

A: The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to   for further clarifications.