Product Life Cycle Plan - End of Support

At ManageEngine ITOM, we are dedicated to delivering our users with the best experience, and this goal of keeping our customers first helps us constantly strive to improve our products. To ensure our promise on future development and innovation, we must phase out older versions of OpUtils. On this page, you will find comprehensive information about the different versions of OpUtils and their corresponding support status. Please refer to the table below for more detailed information.

End of Support Specification

Version	Build Nos.	Year of Release	Support/Maintenance Ends on
OpUtils 5.x	5603 to 58028	2010	2012
OpUtils 6.x	60011 to 61026	2012	2014
OpUtils 7.x	70011 to 71028	2014	2015
OpUtils 8.x	80000 to 80015	2015	2018
OpUtils 12.x	12000 to 12200	2016	2019
OpUtils 12.3	12.3.000 to 12.3.321	2017	2021
OpUtils 12.4	12.4.000 to latest	2019	2022
OpUtils 12.5	12.5.000 to 12.5.360	February 19, 2020	March 31, 2023
OpUtils 12.5	12.5.361 to 12.5.664	March 24, 2020	December 31, 2023

Please be informed that 32 bit installations are no longer available in ManageEngine OpUtils. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our 64 bit installations and help us with the process. You can either download the 64 bit installations from here or contact our support team at oputils-support@manageengine.com for any queries regarding migration. To check if your installation is a 32 bit or 64 bit setup, click on the support icon (headphones icon on top shelf), scroll down to the 'Community and Details' section and select the 'Installation Info' tab.

Upgrading to the latest version

We highly recommend our users to upgrade to the latest version in order to take advantage of the improved features, important bug fixes and enhancements. Following each major release, we provide extended support for previous versions to assist our customers with upgrading or migrating.

Upgrade plans for existing customers:

If you are in version 11x and 12x, upgrade to the latest build by following the upgrade path detailed here.
For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at sales@manageengine.com.

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Can I migrate from OpUtils version 10 and below to the latest version of OpUtils?

A: No, migrating from OpUtils version 10 and below to the latest build directly is not possible. You need a fresh installation of the latest OpUtils build, apply the license file, and then your IP resources can be on-boarded. If you face any issue, please contact our support team - we will be able to assist you.

3. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

4. I have paid AMS for OpUtils version 11 recently. How long is the support valid?

A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of OpUtils, apply the latest OpUtils license and the future renewal of your AMS will be on the latest license and not on the older license.

5. My AMS has expired. What should I do now?

A: Please write to our sales team ( ). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

6. At what price will the AMS be renewed?

A: The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to for further clarifications.