The latest PMP version is 12.0 (12003). If you are using an earlier version, you need to apply upgrade pack. How do I find my build number?
Download Upgrade Pack | Minor release (12003)
|From 11300 / 11301 to 12000||Upgrade pack 11300 / 11301 to 12000
Steps to upgrade
High Availability (HA) SetupDirect installation file for 12000
Note: If you've configured HA for your Password Manager Pro instance, your secondary application server should always run the same version as your primary server. For instance, if you're upgrading to 12000, you should concurrently reconfigure HA and set up a fresh secondary instance that runs 12000. Additionally, ensure that the software architectures are also the same i.e. 32-bit/64-bit.
|From 11200 / 11201 to 11300||Upgrade pack 11200 / 11201 to 11300
|Direct installation file for 11300|
|From11100 / 11101 / 11102 / 11103 / 11104 to 11200||Upgrade pack 11100 / 11101 / 11102 / 11103 / 11104 to 11200
Note: If your current Ticketing System is ServiceDesk Plus On-Premises or ServiceDesk Plus Cloud, this upgrade pack will disable the integration and delete the complete integration data. You will have to reconfigure the ticketing system again. So, make sure you have a backup of the advanced configurations in the form of screenshots for reference purposes.
High Availability (HA) SetupDirect installation file for 11200
|From11000/11001/11002/11003/11004 to 11100||Upgrade
pack 11000/11001/11002/11003/11004 to 11100
High Availability (HA) SetupDirect installation file for 11100
|From 10500/10501 to 11000||Upgrade
pack 10500/10501 to 11000
|Direct installation file for 11000|
|From 10400/10401/10402/10403/10404/10405/10406 to 10500||Upgrade
pack 10400/10401/10402/10403/10404/10405/10406 to 10500
|Direct installation file for 10500|
|From 10300/10301/10302 to 10400||Upgrade
pack 10300/10301/10302 to 10400
Kindly upgrade to the
latest version to setup HA.
|From 10200 to 10300||Upgrade
pack 10200 to 10300
Kindly upgrade to the
latest version to setup HA.
|From 10100/10101/10102/10103/10104 to 10200||Upgrade
pack 10100/10101/10102/10103/10104 to 10200
|Direct installation file for 10200|
|From 10000/10001 to 10100||Upgrade
pack 10000/10001 to 10100
|Direct installation file for 10100|
|From 9900/9901 to 10000||Upgrade
pack 9900/9901 to 10000
|Direct installation file for 10000|
|From 9800/9801/9802/9803 to 9900||Upgrade
pack 9800/9801/9802/9803 to 9900
|Direct installation file for 9900|
|From 9700/9701/9702 to 9800||Upgrade
pack 9700/9701/9702 to 9800
Note: If you're a customer who has directly purchased and installed Password Manager Pro build 9700 on a Linux server in your environment, carry out the following steps before applying the 9701 upgrade pack.
|From 9600/9601 to 9700||Upgrade
pack 9600/9601 to 9700
|From 9500/9501/9502 to 9600||Upgrade
pack 9500/9501/9502 to 9600
|From 9400/9401/9402 to 9500||Upgrade
pack 9400/9401/9402 to 9500
|From 9300 to 9400||Upgrade
pack 9300 to 9400
|From 9200 to 9300||Upgrade
pack 9200 to 9300
|From 9100/9101 to 9200||Upgrade
pack 9100/9101 to 9200
|From 9000/9001/9002/9003 to 9100||Upgrade
pack 9000/9001/9002/9003 to 9100
|From 8700/8701/8702/8703/8704 to 9000||Upgrade pack 8700/8701/8702/8703/8704 to 9000|
|From 8600/8601/8602/8603/8604 to 8700||Upgrade pack 8600/8601/8602/8603/8604 to 8700|
|From 8500/8501/8502/8503/8504/8505 to 8600||Upgrade
pack 8500/8501/8502/8503/8504/8505 to 8600
MD5SUM : a03fc341ca346b1a578a7076230dae65
Note: Upgrading to 8600 will take a little longer than usual, since the upgrade pack includes PostgreSQL migration from v9.2.4 to v9.5.3
|From 8400/8401/8402/8403/8404 to 8500||Upgrade pack 8400/8401/8402/8403/8404 to 8500|
|From 8300/8301/8302/8303 to 8400||Upgrade pack 8300/8301/8302/8303 to 8400|
|From 8200 to 8300||Upgrade pack 8200 to 8300|
|From 8100/8101/8102 to 8200||Upgrade pack 8100/8101/8102 to 8200|
|From 8000/8001 to 8100||Upgrade pack 8000/8001 to 8100|
|From 7600 to 8000||Upgrade pack 7600 to 8000|
|From 7500/7501 to 7600||Upgrade pack 7500/7501 to 7600|
|From 7100/7101/7102/7103/7104/7105 to 7500||Upgrade pack 7100/7101/7102/7103/7104/7105 to 7500|
|From 7000/7001/7002/7003 to 7100||Upgrade pack 7000/7001/7002/7003 to 7100|
If you need any assistance or clarifications, please contact .
Applying Upgrade pack
1. During MS SQL server configuration for Password Manager Pro database, if you have opted for 'Windows Authentication,' you have to start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e. instead of running as administrator, run as the service account).
2.To identify whether a service account is used or an SQL account is used, navigate to <PMP_Installation_Folder>/conf directory and open database_params.conf file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication and therefore you need to run the command prompt with service account privilege.
If you need any assistance or clarifications, please contact email@example.com.
The latest version of PMP enforces a security best practice. So, before proceeding with this upgrade, you need to read the instructions below carefully.These steps are applicable only when upgrading from builds 8300 and later.
1. As a security precaution, Password Manager Pro will not allow using the username itself as the password anymore. System default admin and guest users who are using the username itself as the password need to reset the passwords of those default accounts before proceeding with the upgrade pack installation process.
2. System default admin and guest users should use the 'Change Login Password' wizard to reset their local authentication password.
|Administrator and Password Administrator||Navigate to Admin » 'Change Password' in the 'General' tab -> set a new password.||Password Auditor and Password User||Click the user account icon on the top right corner of the PMP web-interface » 'Change Password' » set a new password.|
3. The new password should be compliant with the password policy assigned by your administrator. You can take the help of the password generator to generate new password or type new password yourself as per the policy.
4. Make sure to remember your new password as it will NOT be emailed. If you forgot your password, use the 'Forgot password' link available on the login page of PMP to reset your password.
5. After the upgrade process, PMP will also force all users to reset their local authentication password whose username and password are the same.
Latest version of PMP runs with JRE v7u51. So, before proceeding with this upgrade, you need to download JRE and follow the instructions below. These steps are applicable only when upgrading from builds 7000 and later.
If you have installed PMP in Windows
If you have installed PMP in Linux
Log in to the PasswordManager Pro web interface, and click the About link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed PasswordManager Pro.