Technicians are end users with specific rights, so they act as admins. ADSelfService Plus' Technicians are of two types:

  1. Super Admin: Full control over the entire application by default. 
  2. Operator: Can audit the operations taking place in the application. 
Important: Technician has control over only the domain to which that user belongs. 

How to assign permissions to Technician roles

  1. Go to  Configuration → Administrative Tools → Technician.
  2. Select Role Settings. 
  3. Select the required role from the drop-down. 
  4. technician-rolesettings
  5. You can now choose to assign or remove the displayed permissions. 
  6. technician-rolesettings

How to create a Technician

  1. Go to Configuration → Administrative Tools → Technician.
  2. Click the Add new Technician button. 
  3. Select the Authentication Type, Domain, Users/Groups, and the Role from the respective drop-downs. 
  4. add-new-technician
    Important: When AD Authentication is selected, the created Technician can use their Windows logon credentials to log in to ADSelfService Plus. 
  5. If you select Product Authentication in the Authentication Type field, you will be required to enter the login credentials of that Technician. 
  6. add-new-technician
  7. Cick Add
  8. Important:  When Product Authentication is selected, this only creates an account in ADSelfService Plus, so the Technician will not have an AD account; they'll have to use the credentials that you configure. 


Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.


Need technical assistance?

  • Enter your email ID
  • Talk to experts
    By clicking 'Talk to experts', you agree to processing of personal data according to the Privacy Policy.

Copyright © 2021, ZOHO Corp. All Rights Reserved.