Technicians are end users with specific privileges that allow them to carry out product-related administrative tasks. There are two types of ADSelfService Plus technicians:

  1. Domain-based Technicians: These are technicians who have an account in AD. Domain-based Technicians only have control over the domain to which they belong.
  2. Product-based Technicians: These technician accounts are created in ADSelfService Plus and technicians use their product account credentials for authentication. Product-based Technicians have control over all the domains configured in ADSelfService Plus.

Technicians can be assigned one of the two roles:

  1. Super Admin: Has full control over the entire application by default.
  2. Operator: Can audit operations and view reports in the application by default.
Note: You can configure MFA and password policy settings for Product-based Technicians under the Advanced section on the Technicians tab. To do so, go to Configuration → Administrative Tools → Technician → Advanced. To configure MFA and password policy settings for Domain-based Technicians, go to Configuration → Self-Service → Multi-factor Authentication and Configuration → Self-Service → Password Policy Enforcer, respectively.

How to assign permissions to technician roles

  1. Go to Configuration → Administrative Tools → Technician.
  2. Click Role Settings.
  3. Select the required role from the drop-down. technician-rolesettings
  4. You can now choose to assign or remove the displayed permissions. technician-rolesettings
Note: If a Product-based Technician with the Super Admin role configures particular settings associating multiple domains or policies, any modifications to that setting will get replicated across the selected domains or policies. Domain-based Technicians may make changes to these settings unaware of the implications since their visibility is restricted only to the domain they are part of. It is therefore recommended that Product-based Technicians configure below settings linking multiple domains or policies only if required.

Configuration name

  • Azure AD MFA
  • Duo Security
  • RADIUS Authentication
  • SAML Authentication
  • YubiKey Authenticator
  • Smart Card Authentication
  • Custom TOTP Authenticator
  • Password Expiration Notification
  • Password Sync/Single Sign-On
  • Conditional Access
  • Self-Update Layout
  • Employee Search
  • Manage Custom Attributes
  • Data Sources in Import Enrollment Data from External Database
  • GINA/Mac/Linux Customization
  • Updating Cached Credentials over VPN
  • APNs Configuration (Mobile App Deployment)

In addition to these configurations, changes made by Domain-based Technicians to configurations in the Admin tab will also get replicated across other associated domains.

How to create a technician

  1. Go to Configuration > Administrative Tools > Technician.
  2. Click the + Add New Technician button.
  3. Select the authentication type, domain, users/groups, and role from the respective drop-downs.
  4. add-new-technician
    Important: When Domain-based Technician is selected, the created technician can use their Windows login credentials to log in to ADSelfService Plus.
  5. If you select Product-based Technician in the Technician Type field, you will be required to enter the login credentials for that technician.
  6. add-new-technician2
    Important: When Product-based Technician is selected, this only creates an account in ADSelfService Plus. The technician will not have an AD account and needs to use the credentials that you configure.
  7. Click Add.

Advanced settings

The Advanced option on the Technician Settings page allows you to configure login MFA and password policy settings for technicians who use product authentication.

Advanced settings

Login MFA

  1. Go to Configuration > Administrative Tools > Technician.
  2. Click Advanced in the bottom-right corner and click the Login MFA tab.
  3. Login MFA
  4. Enable MFA during login for technicians who use product authentication: Enable this option if you want ADSelfService Plus to prompt product technicians for the configured MFA authenticators during login for additional security.
  5. Technician has to satisfy __ authentication factor(s) during login: Choose the number of authenticators to prompt technicians for during login from the drop-down.
  6. Select the authenticators required: Choose the authenticators you wish to apply to the technician from the drop-down.
  7. Click Advanced to open up more options to customize settings for technicians.
  8. Password Policy
  9. Idle time limit for login MFA process is __ mins: Specify the idle time limit for the login MFA process. Once the specified time has lapsed, if the technician failed to complete the verification process, they will have to go through the MFA verification process again.
  10. Trust this browser option expires after: When this option is enabled, users will not be asked to go through MFA for the specified length of time when they log in to ADSelfService Plus using trusted browsers. Specify the duration of the trust period in days, hours, or minutes.
  11. Keep the 'Trust this browser' option selected by default: Enable this option if you want the Trust this browser check box to be selected by default on the MFA verification screen.
  12. Enable MFA Backup Verification Codes: Click this option to let admins generate backup codes for technician accounts via the Enrolled Users Report. Admins can choose to display the MFA Backup Code column in the Enrolled Users Report and generate backup codes from the report.
  13. Password Policy

Password policy

  1. Go to Configuration > Administrative Tools > Technician.
  2. Click Advanced in the bottom-right corner and click the Password Policy tab.
  3. Restrict Characters: Specify how many special characters, numbers, and Unicode characters should be used in a password.
  4. Password Policy
  5. Restrict Repetition: Limit the use of:
    • Consecutive characters (e.g., aaaa).
    • A string of consecutive characters from the username and old password (e.g., user01).
    Password Policy
  6. Restrict Pattern: Restrict technicians from using palindromes, dictionary words, and other custom patterns in their passwords.
  7. Password Policy
  8. Restrict Length: Specify the maximum and minimum password length.
  9. Password Policy
  10. Enable Password Strength Analyzer: Enable this setting to provide a visual representation of the strength of the password, encouraging technicians to create complex passwords.
  11. You can configure the settings to override all the complexity rules if the password meets a predefined password length. You can also specify the number of complexity rules a password must satisfy.


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