Enrolled Users Report

The Enrolled Users Report provides you with the list of users who have enrolled themselves in ADSelfService Plus. End users must enroll with ADSelfService Plus to securely reset passwords, unlock accounts, and log onto their machines and applications using MFA.

Report filtering and generation


Click any of the columns' headers to view the report's entries in ascending or descending order.


Export and more

Disenrolling a user

Disenrollment of a user involves completely removing their enrollment information from ADSelfService Plus. Once a user is disenrolled, they will not be able to perform self-service actions; the user must be enrolled again to perform these actions. Disenrollment of users can be carried out in two different ways:

Disenrolling a user

Customizing the report

You can customize the report to include or exclude additional columns with information on AD attributes by clicking the add/remove columns icon at the far left of the navigation buttons.

Generating backup codes

Admins can generate a backup code for an enrolled user when the user's MFA device is not reachable. The user can use each backup code only once. To generate a backup code for a specific enrolled user:

Generating backup codes

Note: If more than one technician creates backup codes for the same user, then the most recently generated code becomes valid, and this code can only be used once. If the user had generated a backup code themselves, then that will also remain valid until it's used.


Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.


Need technical assistance?

  • Enter your email ID
  • Talk to experts
    By clicking 'Talk to experts', you agree to processing of personal data according to the Privacy Policy.

Copyright © 2022, ZOHO Corp. All Rights Reserved.