Troubleshooting Password Agent Issues

The ADSelfService Plus Password Sync Agent syncs native password changes (password change using the Ctrl+Alt+Del screen and password reset using the Active Directory Users and Computers portal) with enterprise applications integrated for password synchronization. This article provides instructions on how to troubleshoot issues that you may encounter while using the Password Sync Agent.

Case 1: The ADSelfService Plus server could not be contacted or is unreachable, but ADSelfService Plus is accessible via the web browser in the specific domain controller.

Solution 1:

Solution 2:

Check if any proxy server is being employed to access the ADSelfService Plus server. If yes, configure the settings of that proxy server in the Internet Explorer since the Password Sync Agent uses the proxy server configured in the Internet Explorer.

Case 2: Native password resets are not being audited in the Reset Password Audit Report.

Solution 1:

Solution 2: Reinstall the Password Sync Agent.

Go to Top


Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.


Need technical assistance?

  • Enter your email ID
  • Talk to experts
    By clicking 'Talk to experts', you agree to processing of personal data according to the Privacy Policy.

Copyright © 2021, ZOHO Corp. All Rights Reserved.