The ADSelfService Plus Password Sync Agent syncs native password changes (password change using the Ctrl+Alt+Del screen and password reset using the Active Directory Users and Computers portal) with enterprise applications integrated for password synchronization. This article provides instructions on how to troubleshoot issues that you may encounter while using the Password Sync Agent.
Check if any proxy server is being employed to access the ADSelfService Plus server. If yes, configure the settings of that proxy server in the Internet Explorer since the Password Sync Agent uses the proxy server configured in the Internet Explorer.
Check if the Sending data to log has been entered in the service log for the native password reset performed.Location of service log:
If the No encryption key error is found in the serverout log, reconfigure the Password Sync Agent with the server name or IP address, port number, and protocol (HTTPS/HTTP) used by ADSelfService Plus. This can be done by following the steps below:
Solution 2: Reinstall the Password Sync Agent.
Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.
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