Help Document

How do I change my password?

ADSelfService Plus offers a secure interface for changing your passwords, while making sure that your password meets your organization’s security policies.

Change Windows Active Directory passwords

  • Log in to the ADSelfService Plus user portal, and go to the Change Password tab.
  • Enter your existing Active Directory or domain password in the Old Password field.
  • Provide a New Password, and re-enter it in the Confirm New Password field. Make sure your new password meets the complexity requirements.
  • Click Change Password.
  • How to change my Windows Active Directory (AD) password?

Change enterprise app passwords

You can change your enterprise application account password, including credentials for Office 365, G Suite, and Salesforce, without changing your Active Directory password; simply select the targeted account on the Change Password page.

You can also synchronize the Active Directory password change across all connected enterprise applications.

Important:

  • Before you can change your password for an enterprise application, you need to link your Windows Active Directory account with that enterprise application account. Click here to learn more.
  • Only your admin decides which users can access this feature.

How to change my Windows Active Directory (AD) password?

Change your password from a mobile device

ADSelfService Plus allows you to change passwords from:

  1. An Android or iOS mobile app.
  2. Mobile browsers.

Steps:

  • Open the ADSelfService Plus mobile app.
  • Tap Login.
  • Enter your Username and Password. Select a domain from the drop-down menu, and tap Login. If your administrator chose to hide the domain field, you can simply move on to the next step.
  • The Change Password screen will open. Enter your old password and a new password in the respective fields. Retype the new password in the Confirm Password field as well.
  • Tap Change.

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