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Zia, the conversational virtual support agent

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Zoho's AI assistant for business, Zia, now helps MSPs bridge the gap between technicians and their clients. As a potential first point of contact, Zia can reduce service desk teams' response times and help significantly increase end-user satisfaction rates.

Virtual AI assistant for MSPs

Your service desk's own concierge

  • Handles simple queries, such as checking the request count and pending approvals
  • Combs ServiceDesk Plus MSP's database to answer a variety of questions—for example, Zia can search requests based on their priority level and identify tickets that have violated SLAs
  • Invokes service desk operations, such as logging a request or adding notes, through appropriate inputs at every stage of an interaction

Smart suggestions for a smarter
service desk

  • Reopens requests by evaluating the end users' responses to completed requests
  • Assigns or suggests appropriate categories for requests
  • Suggests appropriate templates for requests
  • Deduces users' approval decisions from approval response emails and executes the approval action
Zia configuration Zia AI suggestions Zia request suggestions
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