Following is the support policy of ServiceDesk Plus MSP
Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Help and guidance
Latest upgrades can be downloaded from here. If you need further assistance in upgrading ServiceDesk Plus MSP, you can always contact us at email@example.com