Perform Desktop Central MSP functions from within ServiceDesk Plus - MSP
ServiceDesk Plus MSP now provides seamless integration with Desktop Central MSP. Helpdesk technicians can now perform Desktop Central MSP functions like installing/uninstalling software, apply user and group policies for firewall, printers, etc., deploy patches and service packs all from a single console.
Few of the benefits:
Deploying Software Applications
Business applications like MS Office can be installed from ServiceDesk Plus MSP. If a user requests a company approved software application, the help desk technician can directly initiate the deployment from the ServiceDesk request.
Advanced Remote Control Options
Desktop Central MSP provides advanced options to Remote Control like Video recording the remote session, Performance tuning options like controlling the color quality, compression ratio, screen resolution, etc. Video recording is more powerful for companies that have to comply with regulatory bodies as it provides better auditing capability.
User Interface integration
ServiceDesk Plus MSP technicians can now perform all desktop management functions from within ServiceDesk Plus MSP console. Users can choose the Desktop Management functions that they wish to perform from the Desktop Management menu, which means under single console you can perform entire management functions.