Better functional invoices, new integrations, and more introduced in ServiceDesk Plus MSP

New features and functionalities added to your favorite MSP service desk

With a host of new features and functions to amp up your MSP service desk, we're excited to introduce the latest version 9410 of ServiceDesk Plus MSP. Your service desk now has better features in billing and accounts, new integrations, and more. Take a tour with us and explore all the new features.


New and improved integrations.

Salesforce integration

  • Import accounts and contacts from Salesforce CRM to your MSP service desk.
  • Save time by scheduling automatic imports.

Xero integration

  • Quickly include or exclude tax on invoices for more accurate billing.
  • Set the date format of your choice for invoices generated in Xero.

ADManager Plus integration

  • Enable help desk technicians to reset passwords, manage users, and easily perform other Active Directory management tasks from ServiceDesk Plus MSP.


  • Offer clients hassle-free, prepaid billing plans with the ability to add credits at any time.
  • Maintain multiple contracts for all the services you offer using multi-contract billing.
  • Easily send job sheets to customers as soft copies.
  • Stay on top of your bills with weekly billing cycles, as well as complete contract-length bills.

Other enhancements

  • Pull up the requester's assets and account requests in the incoming call pop-up window.
  • Assign your own assets to your customers' users.
  • Manage your service level agreements (SLAs) better by including the account manager in SLA escalation notifications.
  • Enjoy a better looking and more organized Accounts tab.

Head here for more information on new features and bug fixes.

The all-new ServiceDesk Plus MSP