ServiceDesk Plus MSP Edition Complete Helpdesk for MSPs

Instructions to apply the Service Pack / Hotfix

Please read the below points and then proceed with the upgrade.

Once you apply the service pack, you cannot revert to the older version. Hence we recommend you to apply the service pack on a test set up first.
Take a backup of your production data and restore it in a test setup. Then apply the Service pack in the test setup and check your older data.
Users in Build Number 8200 and 8201 alone need to change the Updatemanager files as mentioned below.
UpdateManager.bat (Download Windows users) | UpdateManager.sh (Download Linux Users) and replace it under <product_home>/bin folder of your current installation.
Please note: After applying a service pack, start ServiceDesk Plus MSP, login through the Web UI and shut it down before applying the next service pack.

Migrate from Build 10538 to 10600	Windows - Service pack SHA256 Value - ae38669aa578d54dc3975a6d29debc5003addb5199bcf2f23bdf8afcb87fa408 Linux - Service pack SHA256 Value - 0c85e95f9ac809e5d5485e00ba7a5f399ec4453c4e592781b286893fd8214204 How to Install \| README
Migrate from Build 10500,10501,.. 10537 to 10538	Service pack \| How to Install \| README SHA256 Value ee6ff4c48a927df5a5f62b568b1e1c9cf4127aa5e4be6a5ee7cd4007c47d574f
Migrate from Build 9427 to 10500	Windows - Service pack Linux - Service pack How to Install \| README
Migrate from Build 9400,9401 ... 9426 to 9427	Service pack \| How to Install \| README
Migrate from Build 9308 to 9401	Service pack \| How to Install \| README
Migrate from Build 9300,...9307 to 9308	Service pack \| How to Install \| README
Migrate from Build 9210 to 9300	Service pack \| How to Install \| README
Migrate from Build 9200,...9209 to Build 9210	Service pack \| How to Install \| README
Migrate from Build 9009 to Build 9200	Service pack \| How to Install \| README
Migrate from Build 9000,...9008 to Build 9009	Service pack \| How to Install \| README
Migrate from Build 8316 to 9001	Service pack \| How to Install \| README
Migrate from Build 8300,...8315 to Build 8316	Service pack \| How to Install \| README
Migrate from Build 8201,...8211 to Build 8300	Service pack \| How to Install \| README
Migrate from Build 8200 only to 8211	Service pack \| How to Install \| README
Migrate from Build 8106 to Build 8201	contact : sdpmsp@manageengine.com \| README
Migrate from Build 8100, 8101 to Build 8106	Service pack \| How to Install \| README

How to install?

The older builds are available here.

Shut down ServiceDesk Plus MSP application.
Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
Follow the on-screen instructions to apply the Service Pack / Hotfix.
Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

How can I find the Build Number of ServiceDesk Plus-MSP?

In the ServiceDesk Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.