In this session, we go over how IT service desk teams can use ServiceDesk Plus to respond swiftly to incidents and speed up the ticket resolution process in a hybrid work environment. From collaboration and creation of dynamic templates to the usage of built-in automation, integration capabilities, and KPI dashboards, explore how ServiceDesk Plus can help you improve the efficiency of your incident management processes
Here are a few key takeaways from this episode:
- Being within reach of your users through multi-channel incident logging.
- Capturing every detail about an incident with custom dynamic forms.
- Automating manual tasks with simple configurations in the GUI.
- Collaborating with other users from within the ticket.
- Maintaining and accessing the knowledge repository for swift resolution.
- Evaluating your performance with live dashboards and deep-diving into analytics.