When off-boarding, is there a function that will allow you to back up all the fields (like groups, organizations, etc.) to a CSV or text file so that, if the user returns, it is easy to restore all their permissions?

ADManager Plus offers a backup feature that allows for the capture of Object-level backups on AD. This backup option enables the restoration of objects from the backup in the event of accidental modifications or changes.

Could you please let me know how to enable Analytics Plus?

Please enable Analytics Plus in your ServiceDesk Plus application by following the steps provided in this article

When will the asset integration be bi-directional between Endpoint Central and ServiceDesk Plus Cloud?

Asset integration will only be uni-directional from Endpoint Central to ServiceDesk Plus Cloud.

How to integrate IT management tools with ServiceDesk Plus Cloud

In this episode, we showcase how you can leverage the various IT management solutions from ManageEngine through contextual integrations with ServiceDesk Plus Cloud. Learn how you can integrate and utilize various ManageEngine solutions including ADManager Plus, Analytics Plus, Endpoint Central, OpManager, and PAM360. Our product experts demonstrate how these integrations can help you strengthen your IT service management practices.

In this episode you will learn how to:

Enable ServiceDesk Plus Cloud to manage Active Directory users.
Build high value, cost-efficient help desk teams with analytics-driven IT service management.
Expand your IT help desk's capabilities with Endpoint Central.
Supercharge ServiceDesk Plus Cloud workflows with OpManager's network visibility.
Streamline access control and certificate renewal through integration with our PAM solutions, including ManageEngine PAM360.

For further information, you can write to hello@servicedeskplus.com and we'll be glad to help you.

Strengthening the ITSM ecosystem with ServiceDesk Plus Cloud integrations