July 24, 2026
Enhancements
Analytics Integration
- Initial integration failure notifications (such as initial data upload or workspace creation failures) now display the actual error instead of generic messages.
Custom Scripts
- You can now configure criteria for the Requester field by using CS.setCriteria in request custom scripts.
Issues Fixed
Requests
- Unable to edit conversation drafts if the saved draft content exceeds the character limit.
- When a service request is converted into an incident, associated approvals get deleted regardless of whether business rules abort the conversion.
- In some cases, the request Assign pop-up is not rendered properly.
- Timer fails to abort even if the conditions configured to abort the timer are met during request notes addition.
Setup
- Lookup additional field option criteria are not applied if dynamic placeholders such as
${logged_in_user.department}and${logged_in_user.site}are used. - While configuring form rule criteria based on logged-in user, searching for a specific user does not filter results. This issue occurs only in some cases.
- In the Edit Timer form, actions in the timer are not displayed in the configured order.
Workflows
- Workflow Assist shows error messages as response to questions that require information from the product help documentation.
- Workflow configured to wait for checklist completion fails to execute subsequent nodes after checklist completion.
Changes
- Unable to edit changes' Status Comment field on mobile Edge browsers.
Assets
- In requester-submitted asset acknowledgment forms, additional field values are not rendered.
Contracts
- In some cases, null pointer exception error is thrown when contracts are accessed after migrating to ServiceDesk Plus Cloud from AssetExplorer.
Reports
- In the summary of tabular reports, the maximum value in numerical columns is incorrectly labeled as Minimum Value.
- In advanced matrix reports, records created 12 hours apart are treated as one record if Date Format in the Column Grouping configuration is Time.
- Unable to regenerate reports if is empty or is not empty conditions is used for time-based field criteria in Filter Options.
- In Mobile asset reports, if OS Details/Platform is used in the Advanced Filter criteria, the following issues occur after the report is saved:
- If used in an existing report: The field criteria is not available in the filter when the report is edited.
- If used in a new report: The report is not available in the Reports module.
- Unable to edit Software Installation reports if lookup fields under Computer > Additional Fields are selected as columns.
General
- In Microsoft Teams, tabs within the ServiceDesk Plus Cloud chat bot fails to load properly. This issue occurs only for users in the United Arab Emirates.
July 10, 2026
Sync Change Schedules to Office 365 Calendar
- Synchronize change schedules from ServiceDesk Plus Cloud to Office 365 Calendar.
- When synced, events are automatically created in Office 365 Calendar based on the scheduled start and end time of changes.
Note: This applies only when the change owner is an Outlook user.
- To enable this feature, go to Admin > Apps & Add-ons > Integrations > Office 365 Calendar > Configure and select Changes to Office 365 Calendar.
Probes & Discovery Enhancements
New Scan Settings
- The following settings are now introduced under Setup > Probes & Discovery > Settings > General Settings.
| Settings | Description |
|---|---|
| Overdue Scan Settings | Configure this setting to automatically delete assets or update their state if they have not been scanned for a specified period. |
| Create custom product types during SNMP discovery | If product types are not preconfigured for SNMP devices, you can enable this option. During discovery, product types will be created automatically and the corresponding devices will be added in the Assets module under new product types. If this option is disabled, product types will not be created, and devices will not be added or synced. |
| Create monitor details as assets for computers | When enabled, a custom Monitor product type will be created automatically and monitor details of scanned computers will be added as distinct assets under that product type. The monitors are also associated as components under the Relationship tab on the corresponding computer details page. |
Sync Change Schedules to Office 365 Calendar
- Synchronize change schedules from ServiceDesk Plus Cloud to Office 365 Calendar.
- When synced, events are automatically created in Office 365 Calendar based on the scheduled start and end time of changes.
Note: This applies only when the change owner is an Outlook user.
- To enable this feature, go to Admin > Apps & Add-ons > Integrations > Office 365 Calendar > Configure and select Changes to Office 365 Calendar.
Export Scan Summary
- You can now export the latest scan summary of Network Scan and Domain Scan as XLS, XLSX, and CSV files.
Reset Probe
- Reset probes of assets with modified state/configurations by using the Reset Probes option in the Actions menu under Setup > Probes & Discovery > Probe.
Scan Security Information
- For Windows computer assets, security component details such as BitLocker, Antivirus, Firewall, and Trusted Platform Module (TPM), are now scanned and recorded under the Security tab on the corresponding asset details page.
- The TPM details are also recorded under the Hardware tab on the asset details page.
Asset Audit - All Sites
- You can now select All Sites in the Site Configuration step of an Asset Audit, instead of configuring each site separately. This applies the audit to every site at once, and technician access can still be restricted per site using Allowed Technicians.
