ServiceDesk Plus pre-release notification

Enhancements

Notify Original Approver: Delegation-specific Notification Rules Enhancement

The following Delegation Notification Rules are added under Admin >> Automation >> Notification Rules >> Other Notifications:

• Notify original approver when approval is sent to backup approver.
• Notify original approver when backup approver performs an approval action.

Custom Widgets

Users can now bring external services inside ServiceDesk Plus Cloud by embedding widgets in various locations such as Dashboards, Custom Menu, Request Details page, Add/Edit Request form, Change Details page, Asset Details page, and Setup. within the application. Custom widgets can be configured in given custom widget package and hosted locally or on Sigma server.

Administrators can provide the location of widget items, connection details, variables details, and custom modules configuration in the custom widget package. The configurations and display locations of the widget items can be managed under Admin >> Developer Space >> Custom Widgets.

New Closure Rules for Releases

Added support for mandating new fields in different stages of releases via release closure rules, as listed below.

• Development Stage: Details (Combines both Description and Attachments)
• Testing Stage: Description and Test Cases
• UAT Stage: Description and Test Plans (Test Cases in the UAT Stage is now Test Plans)
• Deployment Stage: Description and Issues Found.

You can access the release closure rules under Setup >> Automation >> Closure Rules >> Release Closure Rules.

Note: While mandating the Details field in the Development stage, adding value to either Description or Attachments is sufficient.

Behavior Changes

Releases

The Test Cases field in the UAT Stage is now renamed to Test Plans.