ServiceDesk Plus pre-release notification

(New features, enhancements, and bug fixes expected in the next release of ServiceDesk Plus Cloud)
ServiceDesk PlusArrowSupportArrowCloudArrowSoftware pre-release notes

March 29, 2021

Enhancements

CMDB

Introducing Sync Rules that allow you to define rules to perform various actions on CIs and their relationships based on the data available in Assets and Software Installations. You can define rules for the following actions.

To define a sync rule, go to Setup >> Customization >> CI Types, choose the preferred CI Type or create a new one and then select Sync Rules.

Let's support faster, easier, and together

Let's support faster, easier, and together