Service Category Enhancement
- Service Categories now support a hierarchical structure with parent and child categories. You can define up to five levels of child categories.
- Open a service category to view its child categories, service templates, and associated incident templates under their respective tabs.
- Move service categories as child or parent categories.
- On the Customize Catalog page, you can now customize the layout of service category descriptions and sort service categories in ascending or descending order under Preferences.
Problem Roles
- Administrators can now configure permissions for the following actions:
- Add, edit, and delete tasks: Add, edit, and delete tasks associated with problems.
- Modify analysis details: Edit details within the Analysis tab on the problem details page.
- Modify solution details: Edit details within the Solution tab on the problem details page.
- Edit or delete others' notes: Edit and delete notes added by other users and technicians.
Note: Advanced permissions for Problems are now grouped into Edit permission.
API Field Key for Request UDF Fields And Support for Multi select lookup fields
Multi-Lookup Additional field support
- You can now create Multi-Lookup additional fields in the Requests module.
Customize API Field Keys for Request Additional Fields
- Define API field keys for new additional fields in Requests. The system automatically prefixes the field key based on the field type.
Note: The existing additional fields with system-generated Field Keys (e.g., udf_char1, udf_char2, etc.) will remain unchanged.
API Enhancements
- Added API support for departments.
- The department page has been revamped using API to offer better performance.
General
- Global Search: The System Log entity now displays data from the last 365 days.
Issue Fixed
- The edit and delete permissions intended for request notes apply to problem notes as well.
