ServiceDesk Plus pre-release notification

(New features, enhancements, and bug fixes expected in the next release of ServiceDesk Plus Cloud)

June 03, 2025

Service Category Enhancement

  • Service Categories now support a hierarchical structure with parent and child categories. You can define up to five levels of child categories.
  • Service Category Enhancement
  • Open a service category to view its child categories, service templates, and associated incident templates under their respective tabs.
  • Service Category Enhancement
  • Move service categories as child or parent categories.
  • Service Category Enhancement
  • On the Customize Catalog page, you can now customize the layout of service category descriptions and sort service categories in ascending or descending order under Preferences.
  • Service Category Enhancement

Problem Roles

  • Administrators can now configure permissions for the following actions:
    • Add, edit, and delete tasks: Add, edit, and delete tasks associated with problems.
    • Modify analysis details: Edit details within the Analysis tab on the problem details page.
    • Modify solution details: Edit details within the Solution tab on the problem details page.
    • Edit or delete others' notes: Edit and delete notes added by other users and technicians.
  • Service Category Enhancement

Note: Advanced permissions for Problems are now grouped into Edit permission.

API Field Key for Request UDF Fields And Support for Multi select lookup fields

Multi-Lookup Additional field support

  • You can now create Multi-Lookup additional fields in the Requests module.
  • Service Category Enhancement

Customize API Field Keys for Request Additional Fields

  • Define API field keys for new additional fields in Requests. The system automatically prefixes the field key based on the field type.
  • Service Category Enhancement

Note: The existing additional fields with system-generated Field Keys (e.g., udf_char1, udf_char2, etc.) will remain unchanged.

API Enhancements

  • Added API support for departments.
  • The department page has been revamped using API to offer better performance.

General

  • Global Search: The System Log entity now displays data from the last 365 days.

Issue Fixed

  • The edit and delete permissions intended for request notes apply to problem notes as well.

Let's support faster, easier, and together

Let's support faster, easier, and together