In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.
We'll discuss various automations, including:
- Setting up condition-based actions for key ITSM practices.
- Automating technician assignment with algorithms to ensure tickets aren't left unattended.
- Automating user assignment for assets based on the last login information obtained during a scan.
- Facilitating communication between stakeholders, including technicians and business users, by notifying them of various activities across ITSM practices.
- Setting deadlines to complete various ITSM operations.
- Automating various tasks and predicting parameters using Zia, Zoho's AI assistant.