Powerful help desk software for the entire enterprise.

Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows.

2021 Gartner® Magic Quadrant™ for ITSM Tools

ManageEngine recognized by Gartner for the second year in a row for its completeness of vision and ability to execute.

With over years of experience and the trust of over organizations and counting, ServiceDesk Plus is top-of-the-line help desk software. It comes with a wide array of features to take your help desk troubles away.

Key help desk capabilities of ServiceDesk Plus:

Essential ITSM features available in this help desk software:

Incident management

Reduce service disruptions, meet your SLAs, improve technicians' productivity, and manage the entire life cycle of a ticket.

Problem management

Analyze the root cause of problems and reduce recurring incidents.

Change management

Plan, analyze, and implement IT changes with visual workflows.

Asset management

Gain complete visibility into your assets, improve asset utilization, and manage software licenses with expiration notifications.

Service Catalog

Showcase all the business and technology-related services offered by your organization.

IT Project management

Plan, organize, and assign tasks effectively for all projects, and associate projects with changes and problems to enhance your IT service delivery.

Awards & Recognitions

To top it off, ServiceDesk Plus also offers:

Trusted by 100,000+ IT service desk teams across the globe

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