IT ticketing system software for everything IT.

Automate. Customize. Prioritize. Our ticketing software helps you accomplish everything you need to do to resolve the day-to-day IT tickets faster than ever.

With ServiceDesk Plus, transform the way your ticketing system works to enhance your ticket resolution experience.

  • + years

    of experience 

  • +

    satisfied customers

  • Deployed in

    countries

Key ticketing capabilities of ServiceDesk Plus:

    • ITIL-READY

      Ensure high availability of your services

      Implement ITIL-based help desk management processes with ServiceDesk Plus' framework.

    • SELF-SERVICE

      Increase help desk adoption rates

      Make your help desk accessible across multiple channels and devices.

    • AUTOMATION

      Boost your help desk team's productivity

      Relieve your help desk team of repetitive processes by automating them.

    • CUSTOMIZATIONS

      Build the help desk that your business demands

      Align your help desk with your organization's goals.

    • ASSET MANAGEMENT

      Optimize asset utilization to ensure maximum ROI

      Centrally manage all your IT and non-IT assets right from your help desk software.

    • NATIVE IT INTEGRATIONS

      Control and manage all things IT through 360° ITSM

      Extend the scope of your help desk software with contextual integrations.

    • BUSINESS INTEGRATIONS

      Complement your existing business processes

      Streamline help desk management processes with business app integrations.

    • REPORTS AND DASHBOARDS

      Monitor the health of your help desk 

      Gain quick insights on your help desk processes with the built-in reporting module.

Essential ITSM features available in this ticketing software:

Incident management

Reduce service disruptions, meet your SLAs, improve technicians' productivity, and manage the entire life cycle of a ticket.

Problem management

Analyze the root cause of problems and reduce recurring incidents.

Change management

Plan, analyze, and implement IT changes with visual workflows.

Asset management

Gain complete visibility into your assets, improve asset utilization, and manage software licenses with expiration notifications.

Service catalog

Showcase all the business and technology-related services offered by your organization.

IT Project management

Plan, organize, and assign tasks effectively for all projects, and associate projects with changes and problems to enhance your IT service delivery.

Awards & Recognitions

To top it off, ServiceDesk Plus also offers:

  • Enterprise Service Management (ESM):

    Expand service management to other business processes with an enterprise service desk.

  • Zia (Zoho Intelligent Assistant)

    Leverage the latest technology with AI-based automations courtesy of Zoho’s intelligent assistant.

  • Visual Workflows

    Standardize service delivery with visual process workflows.

  • Native Integrations with O365 Apps

    Take advantage of the industry-first help desk add-in for Outlook, as well as integrations with Microsoft Teams and the Office 365 Calendar.

  • Advanced Analytics

    Discover the meaning of your service desk data to make better business decisions.

Trusted by 100,000+ IT service desk teams across the globe

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