Make ServiceDesk Plus the command center of your IT operations

ServiceDesk Plus, the unified service management platform from ManageEngine, is a single console where you can monitor your IT infrastructure, resolve incidents proactively, and design and automate complex IT management workflows. Through its integrations with IT operations monitoring and alert management tools, ServiceDesk Plus helps you keep your services ticking by identifying and resolving bottlenecks in your IT infrastructure.

  • Bring in and track alarms from across your infrastructure

    Integrate with IT alert management tools like ManageEngine AlarmsOne, converging your service management practices with alarms from different apps.

    • Resolve incidents automatically with custom scripts.
    • Filter out the noise from redundant alarms.
    • Update alarm statuses from within ServiceDesk Plus.
    • Assign incident tickets automatically to your specialists.
    • IT alert management tool
    • Integration with SolarWinds Network Performance Monitor and ManageEngine OpManager

  • Ensure peak performance of your IT network infrastructure

    Monitor and manage your networks and data centers by integrating with network monitoring tools like SolarWinds Network Performance Monitor and ManageEngine OpManager.

    • Log incidents in ServiceDesk Plus automatically when an alert is triggered.
    • Close or reopen tickets based on the status of the monitoring alert.
    • Notify stakeholders immediately of any network or server issues.
    • Reduce your MTTR by automating and accelerating incident resolution.

  • Identify and resolve anomalies in your network security perimeter

    Detect firewall anomalies and other network security issues, and log tickets within ServiceDesk Plus using integrations with configuration management solutions like ManageEngine Firewall Analyzer.

    • Enable help desk technicians to keep track of network configuration changes.
    • Generate alerts when threshold limits are violated by creating tickets and automating the resolution workflow.
    • Build a dedicated workflow for managing major incidents to handle security attacks and intrusions.
    • Integration with ManageEngine Firewall Analyzer
    • Integration with ManageEngine Network Configuration Manager

  • Track and manage configuration changes to your network devices with ease

    Stay on top of configuration changes and network operations from a single console by integrating seamlessly with network configuration and change management tools like ManageEngine Network Configuration Manager.

    • Detect and resolve backup failures by logging tickets in ServiceDesk Plus automatically.
    • Keep track of all configuration changes to your network infrastructure.
    • Close tickets in Network Configuration Manager once the corresponding requests in ServiceDesk Plus are closed.

  • Deliver an always-on service experience with proactive application and cloud monitoring

    Convert alarms from IT monitoring tools into tickets that are automatically categorized, prioritized, and assigned to the right technician for accelerated resolution.

    • Log tickets automatically in ServiceDesk Plus from alarms triggered in ManageEngine Applications Manager, an application performance monitoring tool.
    • Close or add notes to tickets in ServiceDesk Plus from within Applications Manager.
    • Detect anomalies in the uptime and performance of websites, virtual and on-premises servers, and applications by integrating with Site24x7, ManageEngine's website and cloud monitoring solution.
    • Proactively troubleshoot incidents affecting critical app servers from within ServiceDesk Plus.
    • Sync your CMDB in ServiceDesk Plus with the inventory information in Site24x7.
    • Integration with ManageEngine Applications Manager & Site 24x7
    • Applications mapping

  • Gain deep visibility over virtual devices and application dependencies

    Bring in Layer 2 devices, virtual device hierarchies, and application discovery and dependency mapping (ADDM) from ManageEngine OpManager into the CMDB in ServiceDesk Plus, leading to faster incident response and risk-free IT changes.

    • Identify Layer 2 devices such as routers, switches, and connected endpoints within your network, and generate detailed visual relationship maps that capture exact pathways for different connections.
    • Discover and monitor virtual clusters, hosts, VMs, and virtual networks, and seamlessly sync this data with the CMDB in ServiceDesk Plus.
    • Sync application discovery and dependency details (ADDM), enriching the relationship map in ServiceDesk Plus' CMDB for a deeper understanding of resource dependencies.

Design, automate, deliver, and manage IT and business services with ServiceDesk Plus

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