ON-DEMAND WEBINAR

The significance of a CAB and how to manage it effectively in a hybrid work model

Watch an engaging conversation with IT expert Vawns Murphy as she talks about how to deal with running effective and remote change advisory boards (CABs).

CABs are there to catch things. We all know that change management is the process during which changes are effectively, efficiently, and safely managed. Done well, it can be a valuable part of your ITSM offering, enabling transformation whilst maintaining service stability. CAB meetings are where members discuss the important stuff—risks, the impact of the change, etc. So it's important to get it right even when everyone in the CAB isn't in the same room.

In this video, we'll discuss:

The importance of a CAB.
When a CAB is needed.
How to manage running remote CABs in hybrid work models.
And more.

Presented by

Vawns Murphy

Lead IT partner - Service Delivery at Silva Homes

A sneak peek into the questions that will be covered:

What should be included in a CAB agenda?
What kinds of IT changes justify the formation of a CAB?
Who makes up the core CAB member list?
What do I do when the CAB can't reach an agreement?
How do I conduct CAB meetings effectively in hybrid work models?
What are the challenges IT teams face when choosing an appropriate CAB when the workforce is remote?
What happens if an emergency change is needed when the workforce is working remotely?
How frequently would a tech support group be expected to be a part of CAB meetings?

About Vawns Murphy

Vawns Murphy is an experienced and award-winning service management professional with ITIL V2 Manager (red badge), ITIL V3 Expert (purple badge), and SDI Manager's certificate qualifications. With a bachelor's degree in science and technology, she also maintains COBIT, ISO 20000, PRINCE2, and Microsoft qualifications. Vawns maintains a long history as a service management architect, consultant, and evangelist. She is a member of the itSMF UK Transition Management Working Party & SIG, a member of the itSMF Ireland Management Committee, the author of itSMF UK collateral on Service Transition, Software Asset Management and Problem Management. She reviewed the Service Transition ITIL 3 2011 publication and was named winner of the itSMF UK 2017 thought leadership award. Vawns is also a founding member and in-house blogger for the ITSM.Tools website and a senior ITSM consultant with i3Works Ltd.

The significance of a CAB and how to manage it effectively in a hybrid work model

A sneak peek into the questions that will be covered:

About Vawns Murphy

Enable IT changes to add value to your ITSM offering even in hybrid work models