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How to integrate ServiceDesk Plus with Endpoint Central (formerly Desktop Central)
How to integrate ServiceDesk Plus with Endpoint Central (formerly Desktop Central)
- 1. Log into ServiceDesk Plus. Go to Admin --> General Settings --> ME Integrations --> Click Endpoint Central (formerly Desktop Central).
- 2. Provide the Endpoint Central (formerly Desktop Central) server name and port number. Generate the "API key" from Endpoint Central (formerly Desktop Central).
- 3. To integrate with HTTPS, follow these steps: Download the files from the link provided in the comments section. Extract the files to the ServiceDesk Plus directory. The files will now be in the following location: gencert.bat under
[your drive]:ManageEngine\ServiceDesk directory.
- 4. Cert.jar should be under [your drive]:ManageEngine\ServiceDesk\lib directory.
- 5. Click the "Windows icon" and select Command Prompt (Run as administrator).
- 6. Go to ServiceDesk and run gencert.bat [Endpoint Central (formerly Desktop Central) server IP]:[Endpoint Central (formerly Desktop Central) server port]. Type 1 when you are prompted with an exception PKIX.
- 7. Move the 'jssecacerts' file created to the location [your drive]: ManageEngine\Servicedesk\jre\lib\security folder.
- 8. Generate the "API key" from Endpoint Central (formerly Desktop Central). Click "Test Connection" and Save.
- 9. Log in to Endpoint Central (formerly Desktop Central). Go to Admin --> Integrations --> ServiceDesk Plus settings --> Select ServiceDesk Plus.
- 10. Provide the ServiceDesk Plus server name, port number, and protocol information.
- 11. Select the features to be integrated with ServiceDesk Plus. Generate the "API key" from ServiceDesk Plus and save.
- 12. ServiceDesk Plus is now integrated with Endpoint Central (formerly Desktop Central).