How to integrate ServiceDesk Plus with Endpoint Central (formerly Desktop Central)

1. Log into ServiceDesk Plus. Go to Admin --> General Settings --> ME Integrations --> Click Endpoint Central (formerly Desktop Central).
2. Provide the Endpoint Central (formerly Desktop Central) server name and port number. Generate the "API key" from Endpoint Central (formerly Desktop Central).
3. To integrate with HTTPS, follow these steps: Download the files from the link provided in the comments section. Extract the files to the ServiceDesk Plus directory. The files will now be in the following location: gencert.bat under [your drive]:ManageEngine\ServiceDesk directory.
4. Cert.jar should be under [your drive]:ManageEngine\ServiceDesk\lib directory.
5. Click the "Windows icon" and select Command Prompt (Run as administrator).
6. Go to ServiceDesk and run gencert.bat [Endpoint Central (formerly Desktop Central) server IP]:[Endpoint Central (formerly Desktop Central) server port]. Type 1 when you are prompted with an exception PKIX.
7. Move the 'jssecacerts' file created to the location [your drive]: ManageEngine\Servicedesk\jre\lib\security folder.
8. Generate the "API key" from Endpoint Central (formerly Desktop Central). Click "Test Connection" and Save.
9. Log in to Endpoint Central (formerly Desktop Central). Go to Admin --> Integrations --> ServiceDesk Plus settings --> Select ServiceDesk Plus.
10. Provide the ServiceDesk Plus server name, port number, and protocol information.
11. Select the features to be integrated with ServiceDesk Plus. Generate the "API key" from ServiceDesk Plus and save.
12. ServiceDesk Plus is now integrated with Endpoint Central (formerly Desktop Central).

How to integrate ServiceDesk Plus with Endpoint Central (formerly Desktop Central)

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