7 key areas to focus when building a security-first service management framework
As enterprise attack surfaces widen and security operations (SecOps) increasingly take the centre stage in IT operations, service management leaders need to ensure that they do their bit in improving cyber resilience and, in turn,
the security posture of their organisations. Far too often, service management processes stand isolated from SecOps and take the usual siloed approach to managing events, mitigating risks and vulnerabilities, security incident
remediation, threat analytics, privacy, and compliance.
Director of Marketing, ITSM
21 February, 202411am IST
A fresh perspective for ITSM leaders on building a security-first service management framework
Seven crucial focus areas for a security-first approach
Key use cases and challenges faced
How to get started with a security-first approach for ITSM
About Kumaravel Ramakrishnan
Kumaravel Ramakrishnan has over fifteen years of experience in the IT industry. During his 14+ years at ManageEngine, the IT management division of Zoho Corporation, Kumar has participated in service desk implementations and
consulting worldwide. In his present role, Kumar leads all marketing initiatives for ManageEngine's IT service management and privileged access management suites. He is a regular speaker at ManageEngine conferences
and industry events.
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