IT service management framework

Key takeaways

  • A fresh perspective for ITSM leaders on building a security-first service management framework
  • Seven crucial focus areas for a security-first approach
  • Key use cases and challenges faced
  • How to get started with a security-first approach for ITSM

About Kumaravel Ramakrishnan

Kumaravel Ramakrishnan has over fifteen years of experience in the IT industry. During his 14+ years at ManageEngine, the IT management division of Zoho Corporation, Kumar has participated in service desk implementations and consulting worldwide. In his present role, Kumar leads all marketing initiatives for ManageEngine's IT service management and privileged access management suites. He is a regular speaker at ManageEngine conferences and industry events.

Let's support faster, easier, and together