Seamlessly integrate 100+ apps into your ITSM workflows with Zoho Flow in ServiceDesk Plus Cloud

Navigating work across a complex tech stack

As processes become increasingly cross-functional, organizations rely on a multitude of apps to get work done. Yet when these apps remain scattered, they can disrupt the flow of work, creating silos, inefficiencies, and constant context switching. Often, the burden falls on the IT team to stitch everything together with complex coding, and routine actions across apps are executed manually, leaving room for errors.

That's exactly why we've introduced the integration with Zoho Flow for ServiceDesk Plus Cloud. Zoho Flow, the iPaaS platform from Zoho, lets you seamlessly integrate over 100 apps within your ITSM workflows and automate actions at scale—without writing a single line of code. Teams can now translate ideas into execution in minutes, empowering every department to work more efficiently.

Make ServiceDesk Plus Cloud your enterprise-wide automation hub with Zoho Flow

ServiceDesk Plus Cloud becomes a true enterprise-wide automation hub when combined with Zoho Flow, allowing you to orchestrate workflows across multiple apps with zero coding. To see this in action, let's explore a common use case: employee onboarding.

Onboarding a new employee typically involves multiple steps across different apps: creating accounts, granting access to collaboration tools, and more. Executing these tasks manually is laborious and inconsistent, often delaying new hires from becoming productive quickly.

Getting started with Zoho Flow Actions and Action Sequences

Imagine a new employee's accounts, channels, and systems being set up automatically without the IT team lifting a finger. With the Zoho Flow integration, such tasks can be automated seamlessly. Zoho Flow Actions enable you to quickly connect with over 100 external apps and carry out prebuilt actions—such as adding a user to Microsoft Entra ID (Fig. 1)—without any coding expertise.

You can also chain multiple actions together so that context flows automatically from one step to the next using Action Sequences. For example, once a user is created, they can be automatically added to the right channels and groups in Microsoft Teams (Fig. 2).

This no-code approach sets the stage for eliminating repetitive, manual setups, allowing IT teams to start fast and focus on delivering a smooth onboarding experience.

Energizing workflows and triggers with Zoho Flow Actions and Action Sequences

After laying the groundwork, it's time to supercharge your ITSM workflows and put productivity on autopilot. Simply drag and drop Zoho Flow Actions and Action Sequences on an intuitive canvas and connect them within the workflow (Fig. 3). This way, you can kick off actions at every step of employee onboarding across multiple apps, intelligently automating processes at scale.

You can embed these capabilities within Triggers in ServiceDesk Plus Cloud to run contextual automations in external apps whenever specific conditions are met. Thus, employee onboarding becomes a seamless, error-free process, freeing up the IT team to focus on strategic initiatives while ensuring every employee is set up correctly from day one.

Setting your organization up for success with the Zoho Flow integration in ServiceDesk Plus Cloud

Organizations can adopt automations progressively, starting small and gradually scaling up to complex workflows. At the first stage, you can add a new hire to Entra ID as soon as their onboarding request is created in ServiceDesk Plus Cloud. As the process scales, the new hire is sequentially added to Entra ID and Zoho CRM, ensuring that the necessary accounts and records are set up across systems. At the highest level, enterprise-wide orchestration comes into play, connecting multiple IT and business applications, such as Microsoft Teams, Slack, and ManageEngine Endpoint Central, to run the entire onboarding process seamlessly—without any manual intervention.

Making your next move with ServiceDesk Plus Cloud
and Zoho Flow

The Zoho Flow integration in ServiceDesk Plus Cloud transforms how organizations get work done—no more manual handoffs, scattered apps, or complex coding. Available in the Enterprise edition of ServiceDesk Plus Cloud, this integration brings iPaaS capabilities right inside the platform, serving as a native automation layer that connects your business ecosystem seamlessly. By combining Zoho Flow Actions and Action Sequences, ServiceDesk Plus Cloud becomes the enterprise-wide automation hub that scales with your organization.

What’s more, Zoho Flow Actions come at no additional cost, allowing you to perform routine tasks, connect with over 100 apps, and orchestrate workflows across your enterprise—without worrying about extra licensing, usage-based pricing, or hidden fees.

Explore the Zoho Flow integration in ServiceDesk Plus Cloud with our free, 30-day trial and see how work can truly flow across your enterprise.