Download Service Packs

Important :

We recommend users to move to the latest version, ServiceDesk Plus build released on 03, August 2022

Migrate from
Build 11200, ... 11314 to 12000
Migrate from
Build 12000, ... 12008 to 13000
Customers using build 11200, ... 11314 can install this Service pack for migrating to the latest build to address the listed issues. Customers using build 12000, ... 12008 can install this Service pack for migrating to the latest build to address the listed issues. Customers using build can install this Service pack for migrating to the latest build to address the listed issues.
The correct patch name for the 12000 servicepack is
ManageEngine_ServiceDesk_Plus_11_3_0_SP-1_0_0.ppm
Download Service Pack Service pack
  • Windows

    Download Service Pack Service pack The correct patch name for the 13000 servicepack is
    ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm
  • Linux

    Download Service Pack Service pack The correct patch name for the 13000 servicepack is
    ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Linux.ppm

SHA256 Value

736232d02dbe32ecdf225d21f9957f9c0def1be599e1a02081d0fb2fbee2c7d3

Windows - SHA256 Value

796c5332e8ef218e883665bb1b59f11dced5a6a36bef543b464599baa526b8d8

Linux - SHA256 Value

c05c22317314ef39de4fb754bbc8d2530c8675101e19a4cccceb9366f10fbe70

SHA256 Value

How to Install | README How to Install | README How to Install | README

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack in Windows

Follow the instructions given below to upgrade ServiceDesk Plus in Windows.

Step 1: Stop the ManageEngine ServiceDesk service.

Step 2: Take a backup of the existing build for security reasons.

From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.

cmd>[ServiceDesk Plus Home]\bin

cmd>backUpData.bat

where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk

NOTE:

  1. Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
  2. In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
  3. In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
  4. In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.

Step 3: Download the .ppm file from the link

Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.

Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:

Click here to download the certificate.

Step 6: Click Browse and locate the certificate.

Step 7: Click Import. Follow the on-screen instructions and continue the upgrade process.

NOTE: This is a one-time process and the certificate will be automatically applied during future upgrades.

Click here to find the Instructions to apply the Service Pack/Hotfix in Linux.

How can I find the Build Number of ServiceDesk Plus?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
    Locate ServiceDesk Plus Build Number

Any Issues During Upgrade?

Click here for Help

Let's support faster, easier, and together

Let's support faster, easier, and together