Follow the instructions given below to upgrade ServiceDesk Plus in Windows.
Step 1: Stop the ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.
cmd>[ServiceDesk Plus Home]\bin
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.