Download Service Packs

Important :

Migrate from Build 11100, ... 11149 to 11200	Migrate from Build 11200, ... 11311 to 12000	Migrate from Build 12000, ... 12002 to 12003
Customers using build 11100, ... 11149 can install this Service pack for migrating to the latest build to address the listed issues.	Customers using build 11200, ... 11311 can install this Service pack for migrating to the latest build to address the listed issues.	Customers using build 12000, ... 12002 can install this Service pack for migrating to the latest build to address the listed issues.
The correct patch name for the 11200 servicepack is ManageEngine_ServiceDesk_Plus_11_1_0_SP-1_0_0.ppm Service pack	The correct patch name for the 12000 servicepack is ManageEngine_ServiceDesk_Plus_11_3_0_SP-1_0_0.ppm Service pack	Service pack
SHA256 Value 7c56ea827857c5d0cc890b23601a91dae03288c97c373a093ceb7979a83a0612	SHA256 Value 3d93ad7edc2c0200582053ef641ff051e22bc83964b70d0e1d59560dc310eff2	SHA256 Value 87c65f112107c89658d18b51e890adeb4702b68be6afdf9ddd0d22079efa07bc
How to Install | README	How to Install | README	How to Install | README

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack / Hotfix in Windows

The following instructions is to upgrade ServiceDesk Plus.
Step 1: Stop ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory.
Step 3: Download the hot fix or ppm file from the link provided below,
https://www.manageengine.com/products/service-desk/service-packs.html
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process.
cmd> UpdateManager.bat [ Screenshot ]

Click here to find the Instructions to apply the Service Pack/Hotfix in Linux

How can I find the Build Number of ServiceDesk Plus?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.
   

Any Issues During Upgrade?

Click here for Help