Important :
We recommend users to move to the latest version, ServiceDesk Plus 13009 build released on 03, August 2022
Migrate from
Build 11200, ... 11314 to 12000 |
Migrate from
Build 12000, ... 12008 to 13000 |
Migrate from
Build 13000, ... 13008 to 13009 |
Customers using build 11200, ... 11314 can install this Service pack for migrating to the latest build to address the listed issues. |
Customers using build 12000, ... 12008 can install this Service pack for migrating to the latest build to address the listed issues. |
Customers using build 13000, ... 13008 can install this Service pack for migrating to the latest build to address the listed issues. |
The correct patch name for the 12000 servicepack is
ManageEngine_ServiceDesk_Plus_11_3_0_SP-1_0_0.ppm
Service pack
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Windows
Service pack The correct patch name for the 13000 servicepack is
ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm
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Linux
Service pack The correct patch name for the 13000 servicepack is
ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Linux.ppm
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Service pack
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SHA256 Value
736232d02dbe32ecdf225d21f9957f9c0def1be599e1a02081d0fb2fbee2c7d3
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Windows - SHA256 Value
796c5332e8ef218e883665bb1b59f11dced5a6a36bef543b464599baa526b8d8
Linux - SHA256 Value
c05c22317314ef39de4fb754bbc8d2530c8675101e19a4cccceb9366f10fbe70
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SHA256 Value
b4fbf8b0eecc6892ad0c9704073137c52019e3fb5cee5267de22abadcf77b009
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How to Install | README |
How to Install | README |
How to Install | README |
Important Note
If you are using an earlier build, follow the migration sequence to upgrade to the latest version
Check out what is coming in future releases: Major Releases
Instructions to apply the Service Pack in Windows
Follow the instructions given below to upgrade ServiceDesk Plus in Windows.
Step 1: Stop the ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
NOTE:
- Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
- In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
- In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
- In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.
Step 3: Download the .ppm file from the link
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.
Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:
Click here to download the certificate.
Step 6: Click Browse and locate the certificate.
Step 7: Click Import. Follow the on-screen instructions and continue the upgrade process.
NOTE: This is a one-time process and the certificate will be automatically applied during future upgrades.
Click here to find the Instructions to apply the Service Pack/Hotfix in Linux.
How can I find the Build Number of ServiceDesk Plus?
- In the ServiceDesk Plus web client, click the "About" link on top right of the page.
- You should see the Build number mentioned on the top right of the page.
- Check the following image guide to locate the build number.
Any Issues During Upgrade?
Click here for Help