ManageEngine ServiceDesk Plus enables you to achieve service excellence, even on the go. From assigning and resolving tickets to chatting with Ask Zia, invoking Zia Agents, or even running an IT audit, you can get work done within ServiceDesk Plus on iOS and Android.
Ask Zia, the built-in conversational virtual agent in ServiceDesk Plus, is available directly within the mobile app. Ask Zia delivers context-aware answers from your knowledge base instantly. From the same chat interface, invoke Zia Agents to complete complex multi-step tasks automatically, so routine work keeps moving even when you're tied up on-site. Ask Zia also provides guided, step-by-step instructions for configuring ServiceDesk Plus.
Chat with the GenAI-powered virtual assistant, invoke AI agents, and get answers to service desk configuration queries from anywhere.
Use Ask Zia to surface RAG-powered answers from your knowledge base.
Invoke Zia Agents to automate multi-step tasks from within the chat.
*Note: Ask Zia, Zia Agents, and RAG search are available in the mobile apps for the cloud version of ServiceDesk Plus.
Whether you're covering a remote office or juggling between sites, carry your service desk with you. Pull up any request with full ticket details, including conversations, history, linked assets, and SLA status, to act on it directly. Reassign tickets, change priorities, and close requests without returning to your desk.
Technicians have everything they need to keep tickets moving, all on the same screen as the request. Time spent is tracked automatically against each ticket, eliminating manual logging, while private notes and direct requester replies keep collaboration flowing without ever leaving the ticket or breaking focus.
Field technicians can audit assets and update inventory directly from the field without the need for return trips to the workstation. Scanning barcodes or QR codes with the device camera pulls up the full asset record instantly, with the option to add new assets into inventory on the spot. Updates and findings are logged automatically against the record, keeping inventory accurate without the paper trail. On iOS, RFID scanning extends the scanning capability further for environments with compatible readers.
Managers can review and approve service requests and purchase orders directly from the app, keeping business processes moving without waiting on a desk or a browser. Change reviewers have full visibility into request details, comments, and impact notes before approving or rejecting IT change requests with confidence, from anywhere.
Employees can log requests, track statuses, and communicate directly with their assigned technician across IT, HR, facilities, and finance service desks from the mobile app. Bidirectional, in-ticket conversations keep both sides informed and aligned, eliminating the need to call the service desk or chase updates over email.
To learn more about how our native ServiceDesk Plus mobile app can help you deliver services on the go, talk to our product experts.
Book your free slotThe ServiceDesk Plus mobile app gives technicians full-fledged ITSM functionality on the move. It includes creating, assigning, and closing tickets; adding notes; and replying to conversations. Technicians can also scan asset barcodes and QR codes; log work hours; and act on approvals for service requests, change requests, and purchase orders.
