As technology advances, so do the processes needed to build an ecosystem around that technology. This phenomenon is especially true in the field of IT service management, as new technologies such as chat bots, machine learning, and AI converge with evolving service management best practices to create a better customer experience.
But sometimes, these advancements can leave IT service desk teams feeling overwhelmed. To get a better understanding of how teams are overcoming their growing pains with new ITSM technologies, we went right to the experts.
We asked service desk managers about their priorities for this year and how they plan to adjust to dynamic business environments while meeting the ever increasing demands of end users. This webinar is based on the results of that survey.
In this webinar, we'll talk about: