• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
 
 
Manage IT as one
Unleash the power of Unified Monitoring
 

Frequently asked questions

 
 » Admin  » General » Configuration  » Troubleshooting
 » How it works ?  » Evaluation  » Licensing  » Infrastructure
 

Infrastructure Questions

  1. Is SupportCenter Plus an installed (on-premise) or hosted product (on-demand) ?

    SupportCenter Plus provides an installed product. There is no hosted version.

  2. What database do you use for SupportCenter Plus ?

    SupportCenter Plus comes bundled with PostgreSQL database. But in case you want to use the MSSQL server or MySQL Server in your environment, you can use it instead.

  3. What webserver does SCP use ?

    SupportCenter Plus comes bundled with a JBoss & Tomcat webserver.

  4. We use "X" billing software to bill our customers. Is it possible to integrate it to SCP ?

    Yes. You can use our product APIs to integrate to third party applications.