SupportCenter Plus is a web based product that uses tomcat over jboss application server.
The programming language is Java and the database backed is PostgreSQL. If
you have installed the software on one of the servers within your network
and if you register an url corresponding to the IP address of the server
then, you can access it by typing the url within your network. To make
it available to users on the internet, you need to expose the url to the
public. Once you have hosted the product on the internet you can access
SupportCenter Plus by directly typing in the URL.
Optimum Server Configuration : 2 GHz Processor, 2GB RAM, 20GB HDD
Operating System : Windows XP, Windows 2000/2003 Server, Windows 2002 Professional,
Redhat Linux 7.2 & above, SuSE Linux, Redhat Enterprise/Advanced Server
Database : PostgreSQL 9.2, MSSQL 2000/2005, MySQL (out-of-the-box)
Network : Internet (WAN) or Intranet (LAN)
Browser Requirements : IE 6.0 + SP2 and above, Mozilla Firefox 2.0 & above,
Hosting Procedure :
a) Intranet :
Step 1: Install Supportcenter Plus on a box. Configure the hostname and IP
address for this box, so that it can be accessed across the LAN. You have
to configure this hostname in your DNS against the IP address of the box.
Step 2 :You have to access
the Supportcenter Plus application through http://servername-or-ipaddress:portnumber/
Step 3 :The default port on which Supportcenter Plus installs is 8080. This
can be changed later. In case you do not wish to change the port but still
access Supportcenter Plus on port 80 then, you should do a port forwarding.
The port forwarding rule states, Request on 80 be forwarded to 8080 on the host "servername-or-ipaddress"
Port forwarding can be achieved through :
- Apache ( Redirection rule )
- IIS ( Redirection rule )
- on the DMZ :
Step 1: Install Supportcenter Plus on a box in the DMZ zone.
Step 2 : If the mobile users have to access Supportcenter Plus through a hostname
then, you may have to register this hostname on the DNS. ( Service Providers
can help you register the DNS against its IP address. )
Step 3 : If SupportCenter Plus is installed on the default port 8080, but,
you want the users to access it as http://hostname/ ( ie., on Port 80
), then a port forwarding rule, as stated below, should be configured
in the firewall.
on 80 be forwarded to 8080 on the hostname.
case, you have a NAT, then rule should be like the one below:
on Port 80 on IP Address a.b.c.d should be forwarded to port 8080 on IPAddress
- On the WAN :
Step 1 : Install Supportcenter Plus on a box in the WAN.
Step 2 :Register the hostname of this box against its IP address. ( Service
Providers can help you do this. )
Step 3 : If Supportcenter Plus is installed on port 8080, you should follow
the port forwarding rule as below :
Request on 80 be forwarded to 8080 on the hostname.