SupportCenter Plus

    Reports

    Reports play a vital role as its essential in every organization. You can view reports based on the time spent by a support rep on an account, product, or reports on all the over due requests. You can even schedule reports, Share reports to accounts and manage reports in the Reports tab.

     

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    The reports tab consists of the following -

    • Custom Reports - Customize your own reports that suits your organizations needs.

    • Query Report - Create Custom Reports by defining a Query.

    • Schedule Report - Generate reports automatically on daily, weekly or monthly basis.

    • Manage Folder - Keeps a track on the number of reports under each folder and option to add a new folder.

    • Report Settings - Customize your report column size, the data and time format to be displayed in reports and options to Disable links, grouping per page and specify default values for empty fields.

     

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