Customer Support is very critical when it comes to hospitals. Hospitals usually have long procedures and processes as they deal with saving precious human lives. All the records of the patient should be maintained and monitored with utmost diligence and clarity. A perfect customer solution with a strong Account & Contact management will help hospitals to serve their patients in a better way.
SupportCenter Plus with its robust Accounts and Contact Management will help the hospitals to manage the patient records in a better way. The data independency between the different departments can be maintained with the different business units. The Doctors and Support staff can be alerted on different situations based on the criticality of the request. SupportCenter plus is helping number of hospitals all over the world .
A hospital will have several departments based on the different specialties of medicine and also other critical departments like Radiology, Trauma Care etc., Each department can be made in to a business unit and each department will have their own team of doctors, staff nurses and support staff. Each department will have their own patients.
For example, our ACME Hospital is a cardiac specialty hospital with 3 different departments, Radiology, Trauma Care and the General. Each department has different doctors, staff nurses and support technicians. ACME Hospital has implemented Business Unit for each of the department . The patients can be added as contacts directly without any association to any of the accounts.