Remote Desktop

Assume you are far away from your work place, what if you need to immediately troubleshoot an issue in a device present in a geographically different location? Remote Desktop is a feature that will let you connect to your device remotely and fix the issues. 

What is remote access - ManageEngine Remote Access Plus

What is Remote Desktop?

Remote Desktop, is basically accessing a device from anywhere anytime seamlessly without physically staying in front of it. Although Remote Desktop has been used before, the pandemic and the quick acceptance of remote work cultures truly gave it a boost, underscoring its significance even more. Administrators now have the freedom to troubleshoot a distant device without getting up from their desk.

Why do you need a Remote Desktop?

There are a vast number of reasons why we require Remote Desktop. Some of the main needs are listed below:

  • Swiftly transfer files to remote computers on the go. 
  • Access and troubleshoot the remote device. 
  • Remotely shutdown or restart the device.
  • Collaborate with multiple technicians to troubleshoot the problems.  
  • Wake up Remote computers using Wake on LAN.

How to use Remote Desktop?

Remote Desktop is a protocol used to transmit commands from a remote location to a target computer. It is especially used in large scale workspaces where there are going to be a huge number of devices to manage, and handy due to the increasing adoption of work from home culture. This protocol is primarily used to troubleshoot remote devices. Let's see how Remote Access Plus will let you access your remote devices swiftly:

  • If the user is connecting to the device for the first time, in Remote Access Plus console navigate to Tools -> Remote Control.
  • The managed devices will be listed, under Action click on Connect to remotely access the device. 
  • Favorite and recently connected devices will be listed in Home tab, from there users will be able to quickly launch remote sessions.
  • Remote Desktop - ManageEngine Remote Access Plus

  • Remote session will be launched as shown in the below image.

Remote Desktop - ManageEngine Remote Access Plus

Benefits of Remote Desktop

The chief advantage of Remote Desktop is its ease of access. Even if an administrator is geographically located at a different place, he will still be able to access and troubleshoot devices. Moreover, the higher order effect of remote troubleshooting is faster turnaround time. The major benifits of Remote Desktop are:

  • Remotely connect to the managed devices in a few steps. 
  • Troubleshoot roaming users without VPN connection.
  • Access files in Remote devices quickly. 
  • Improve business growth by swiftly troubleshooting issues.
  • Effortlessly transfer files to managed devices.
  • You can voice, video or text chat with the end user to understand the issue better.

Remote Desktop - Remote Access Plus


How does Remote Access Plus help?

Remote Access Plus is a powerfully built remote troubleshooting software. Administrators can effortlessly establish remote connection and troubleshoot a remote device. Here are some of its advantages:

  • Advanced Remote Control
  • Mobile App
  • Remote Reboot without disconnecting
  • Multi-User Collaboration
  • Multi-Monitor Support
  • Wake on LAN
  • Dynamic File Transfer