What is Remote Desktop? : A Complete Overview

Remote desktop is a robust computer troubleshooting software that enables you to access a computer or laptop remotely from anywhere. With Remote Access Plus, a web-based remote desktop software, you can easily connect to your remote desktop, collaborate with multiple technicians, and rescue enterprise computers while complying with policies like HIPPA. Take advantage of unlimited remote sessions and unattended remote access to manage your organization's computers like a pro.

What is Remote Desktop

What is Remote Desktop used for?

From home users to enterprise level IT admins, remote desktop is a single solution used in various ways:

  • IT admins can access employee computers from anywhere and troubleshoot problems.
  • Get control over device that is physically not reachable.
  • Access your work desktops from anywhere.
  • Share files to users or endpoints across the globe. 
  • Assist end users when they face problem with their device. 

Why do you need a Remote Desktop?

In this evolving world, IT admins wish to have access to all the endpoints at finger tips. A remote desktop solution will let you achieve this, here's how:

Is remote desktop safe?

When coupled with encryption algorithms and authentication features, remote desktop software are safe to use. Remote Access Plus has different levels of security enhancements like:

  • Live security meter and suggestions to fortify the product server.
  • Advanced authentication to console. (MFA, SSO and SAML)
  • Encrypted and secure tunnels to establish remote sessions and transfer files.
  • Password protected back ups and reports.

Click here to know more about security advancements in Remote Access Plus!

Is remote desktop same as VPN?

Remote desktop and VPN are not the same! Remote desktop is a software that will let you have entire control over a remote computer and perform any action. But with VPN you will only get access to a private network.

Remote Desktop: Used by sysadmins and technicians to access a remote computer to troubleshoot problems or by employees to access their work computers in office space from home.

VPN: Certain websites might be accessible only through corporate network. To access these sites from anywhere, users establish a network connection through VPN.

Remote Desktop ManagementAnna S,

Commercial Lines

Perfect remote access software. Perfect solution for troubleshooting any desktop computer remotely.

Remote Desktop ManagementJorge V,

System Analyst.

The software is everything I was looking for, an easy-to-use software that allows remote control of the computer unattended.

Is remote desktop free?

Remote Access Plus is available in different editions, free edition is best suitable for small scale business with access to all the features available. You can switch to standard or professional edition based on the remote workforce setup. The base price start with 75$/year, explore the editions here.

Get quote to equip your IT admins with advanced troubleshooting tools!

How does remote desktop work?

Remote desktop connection is established between two endpoints: a viewer and an end user device.

  • The viewer captures the screen of the end user device and transfers it every second.
  • When the viewer performs any actions with the mouse or keyboard, they are reflected on the remote computer.
  • For optimal remote session experience, it's recommended to capture at least 2 frames per second.

Did you know? With Remote Access Plus, you can customize the color quality, number of frames to be captured, and performance of the remote connection to experience a smooth remote connection.

How to use Remote Desktop?

Struggling to rescue computers in a large scale workspace? Here's how you can simplify your task with Remote Access Plus:

    • Step 1: Open Remote Access Plus web console and navigate to Admin->Scope of Management->Computers.
    • Step 2: Click on Download Agent button. Download the executable based on operating system and install in the device you wish to remotely access. Other ways to install agent.
    • Step 3: In home page search for the computer and click on Connect to initiate remote session.

Benefits of Remote Desktop Service

    • Step 4: Remote session will be launched as shown in the below image.

How does remote desktop work

More resources related to Remote Access Plus


What, Why and How - A guide to Windows Remote Desktop

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Remote Desktop Access - A Way To Meet Remote Workforce Challenges

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The Good Impacts - A Web Based Remote Desktop

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Linux Remote Desktop - All You Need to Know

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What is the difference between Virtual Desktop & Remote Desktop?

Virtual Desktop

Virtual desktops are basically machines running on hypervisors. These machine will be completely decoupled from physical computer and will be accessible from anywhere over internet.

When to use? Instead of spending on physical machines, IT admins can easily create virtual machines for employees. It is recommended to opt for a virtual workspace to reduce infrastructural cost, space and increase security.

Remote Desktop

Remote desktops are physical computers that will be remotely accessible only via special remote control software like Remote Access Plus. Here the data are stored in the corresponding device storage.

When to use? Physical computers are compatible with most of the software. Go for a traditional work environment with desktops and laptops if your organizations is flexible enough to accommodate physical infrastructure.

What are the benefits of remote desktop?

The chief advantage of Remote Desktop is its ease of access. Even if an administrator is geographically located at a different place, he will still be able to access and troubleshoot devices. Moreover, the higher order effect of remote troubleshooting is faster turnaround time. The major benefits of Remote Desktop are:

  • Remotely connect to the managed devices in a few steps. 
  • Troubleshoot roaming users without VPN connection.
  • Access files in Remote devices quickly. 
  • Improve business growth by swiftly troubleshooting issues.
  • Effortlessly transfer files to managed devices.
  • You can voice, video or text chat with the end user to understand the issue better.

Cross Platform Remote Desktop

Remote Access Plus: The Best Remote Desktop Software

Remote Access Plus is a powerfully built remote troubleshooting software. Administrators can effortlessly establish remote connection and troubleshoot a remote device. Here are some of its advantages:

  • Flexible and advanced remote troubleshooting features.
  • View server from your mobile.
  • Reboot remote device without disconnecting.
  • Comply to policies like HIPPA, PCI and GDPR.
  • Organized and in-depth reporting tools.
  • A user friendly web based remote desktop software.