Secure Remote Access Solution

Secure remote access is a way of controlling, authorizing, and securing remote sessions in and out of the corporate network to ensure no communications happening over your network are exposed. Remote Access Plus is a secure remote access solution with robust security features to ensure compliance, privacy, and more.

Key-Features of our Secure Remote Access Solution

Authenticating technicians

A robust security strategy must begin even before the user logs in. To tighten the login process we have MFA, 2FA, SSO, and an extra layer of security with SAML for SSO. You can enable 2FA with authenticator apps such as Zoho OneAuth, Google Authenticator, Microsoft Authenticator, and Duo. Additionally, you can customize your password policy by number of invalid login attempts, lock out duration, password length, and more.

Encrypted and password-protected screen recording

With Remote Access Plus, you can securely enable screen recording, and set a password to protect and restrict who can download and view the recordings. To avoid privacy complications, you can notify the end user whenever a session is being recorded. Remote Access Plus zips your videos, tightly encrypting them to avoid exposing sensitive data.

Secure file transfer

There are no limits to what format of file you can transfer. Whether EXE or a license certificate, everything travels through an encrypted tunnel. Remote Access Plus couples the file transfer feature with the latest security standards to protect your data, files, and sensitive folders from cyberattacks.

Additional layer of security for roaming users

Remote sessions are often established over the internet. To increase the security fence, we have an exclusive server that acts as a gateway to protect your data from being exposed to the web. Any communication or data transfer to the central server from roaming computers will pass through the Secure Gateway Server to avoid threats and vulnerability attacks.

Compliance customizations

Large-scale organizations to start-ups strive to be compliant with certain basic policies like HIPAA, the GDPR, and PCI DSS. Since remote access may affect privacy, we have customizations to require user approval before initiating a remote session or accessing their command prompt or file manager.

Privileged-based restrictions

Enterprise organizations might have multiple technicians and a single super admin accessing their product console. To avoid confusion, and to establish restrictions over the technicians, we have exclusive role-based actions. You can create multiple roles with different levels of access to the product module, providing full control over a specific module, restricting to read-only mode, or even completely hiding particular tabs.

How to set up secure remote access?

Here is how to set up secure remote access with Remote Access Plus:

Harden Credentials

• It is always recommended to change the default credentials.
• Click the user icon at the top right corner and choose Personalize.
• Navigate to the Change Password tab and enter the new credentials.

• You can customize password policies for technicians by navigating to Admin -> Global Settings -> User Administration -> Secure Authentication -> Password Policy.

Authenticate and Secure

• To tighten security, it is essential to enable the in-built two-factor authentication for the web console.
• Navigate to Admin -> Global Settings -> User Administration -> Secure Authentication -> Two-Factor Authentication.
• You can choose between email or an authenticator app for two-factor authentication. Choose the one that best suits your workflow.

• Remote Access Plus is also coupled with SSO and SAML authentication. Click Admin -> Global Settings -> SAML Authentication to configure.

Set a Security Fence

• Restrict the end user from uninstalling or stopping the service.

• Only technicians within the configured IP scope will have access to the console.

Note: For more security settings, navigate to Admin -> Security Settings. Know more

FAQs about secure remote access solutions

1. What is secure remote access?

Secure remote access is a complete layer of security features coupled with basic remote access software. From authenticating users to encrypting the sensitive data transferred, a secure remote access software will have the solution to keep your network and data secure.

2. Why is secure remote access solution important?

IT technicians access remote computers that are scattered over the globe via the internet. During this process, the viewer as well as the end user's device is exposed to the web, leaving them vulnerable to attacks and threats. That's why it is essential for IT organizations to have an end-to-end encrypted and secure remote access tool.

3. Is secure remote access solution Free?

Yes, free edition of Remote Access Plus has full access to all the security and remote control features available in the solution. Try and explore now

4. How does secure remote access tool work?

1. Security starts with authenticating the technician as they log in to the console.
2. All the remote communication will go through gateway.
3. To maintain privacy, a remote connection will not be established without the end user's approval.
4. Data, files, folders transferred, and all recorded videos will be encrypted.

5. Benefits of secure remote access solutions

• Stay compliant with enterprise policies.
• Tighten the communication for roaming users.
• Level up security with restriction-based access.
• Stay a step ahead of threats and vulnerability attacks.
• Maintain end users' privacy with simple customizations.

6. How to choose a secure remote access solution?

• Ensure the solution meets the necessary compliance mandates.
• Software must be flexible to adopt secure authentications such as SSO, MFA, etc.
• Technician-based access control will help as your network grows.
• Look for features such as reports, histories, and complete monitoring.