Analytics Plus for Freshdesk

Troubleshoot bottlenecks effortlessly and deliver extraordinary experiences at scale.

Analytics Plus integration for Freshdesk Analytics Plus integration for Freshdesk

Benefits of Analytics Plus' integration with

Analyze and manage your ticketing system to achieve SLAs faster

Visualize how customer tickets pass through your service desk from start to end. Analyze how tickets are auto-assigned and routed to agents, measure the usefulness of canned responses, track service time, and make continuous improvement to deliver seamless resolutions faster.

Achieve SLAs faster with Analytics Plus for Freshdesk

Troubleshoot problems and streamline service operations

Multiple agents getting assigned to one ticket? Complex, parent-child tickets holding up service queue? Linked tickets and shared tickets delaying resolution? Leverage analytics to catch and clear problems like these, and attain new levels of service excellence.

Troubleshoot problems with advanced analytics

Increase agent and team productivity

Map the strengths of teams and individual agents against customer requirements. Inject automation into service processes wherever required to bridge gaps, fast-track ticket resolutions, and enhance agent productivity.

Agent performance analytics for Freshdesk

Improve self-service success rate

Identify solutions and knowledge base articles that have the highest self-service success rate. Use this information to create more articles in related areas, and suggest the most relevant and useful solutions for end users.

Increase self-service success using advanced analytics

Decode customer feedback

Improve help desk performance by analyzing user feedback. Segment users by demographics and agents by performance standards, holistically analyze user ratings to identify problems, and gain clues into improving service quality.

Analyze user feedback using custom reports for Freshdesk

Deliver seamless support across channels

Regardless of how your customers choose to reach you34email, chat, social media, WhatsApp, phone, or website34discover the easiest ways to convert conversations into support tickets, and provide quick, effective resolutions without any impact on service quality.

Deliver holistic services across touchpoints

Analytics Plus for Freshdesk: Gain insights to deliver extraordinary customer services at scale.

Here's what you get with Analytics Plus

  • Seamless integration
  • Augmented analytics
  • Layout-free dashboard builder
  • Out-of-the-box reporting
  • AI-driven analytics assistant
  • Custom formula builder
  • Customizable reports
  • Trend forecasting
  • Unified ITOps analytics
  • Role-based dashboards
  • Scenario planning
  • Real-time collaboration

Analytics Plus integrates with over 200 applications

Analytics Plus for is available for

Banking

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Government

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Healthcare

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Education

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E-commerce

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Manufacturing

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