Take into account seasonal factors, holidays, people in remote work locations, and other service ticket trends while planning resource distribution to ensure your end users experience uninterrupted services.
Even the best laid project plans can fall apart due to unforeseen circumstances. Quickly map the impact of changes to your project progress, and add additional resources or budgets to complete projects within deadlines using predictive analytics.
Thoroughly analyze current and anticipated increases in head count, historic asset requests, and useful life of assets to help you forecast asset inventory requirements. Use these insights to make informed budget decisions that don't depend on guesswork.
Optimize service processes continuously to ensure they align with business objectives. For instance, predict technician performance and map it against expected request count. Understand how performance gaps can affect business KPIs, and use this knowledge to continuously improve service quality.
Cyber threats are at an all time high, and this is an additional reason your organization should closely monitor the security status of your endpoints, and proactively apply patches and security updates to reduce the risk of cyberattacks and data leaks.
Don't just run IT; lead IT. Analytics Plus predictive analytics software comes with a wealth of features that enables IT leaders to proactively foresee problems and threats, discover opportunities, and share these findings with their team, buying them enough time to prepare for upcoming changes.