Analytics Plus integration with Ivanti Neurons for ITSM

Gain the insights you need to solve problems in seconds. Deliver extraordinary services at optimized costs.

Analytics Plus integration with Ivanti Neurons for ITSM Analytics Plus integration with Ivanti Neurons for ITSM

Benefits of integrating Analytics Plus with

Get 360-degree visibility into all service processes

From assets and change management to incidents and request management, get complete visibility into all service processes. Understand how processes are correlated and interdependent, and discover how minor changes in one function can positively impact the whole of IT.

Get visibility into service process with Analytics Plus

Resolve bottlenecks and improve service delivery

From start to finish, view the journey of requests and incidents graphically and identify process blockers. Drill down and discover the root cause. Analyze multiple solutions to solve problems, and deliver extraordinary services to end users.

Troubleshoot process bottlenecks using Analytics Plus

Improve customer satisfaction rates

From caller services to self-service and agent-assisted support, discover what makes your end users happy and productive. Assess user feedback to identify areas for improvement and discover new ways to delight your end users.

Improve CSAT scores with Analytics Plus for Ivanti

Improve asset investments and lower operational expenses

Weigh IT investments against benefits delivered. Do they reduce ticket volume? Do they increase employee productivity? Do they increase time-to-value? Identify time and cost drains in your service processes, and eliminate them to trim expenses.

Reduce IT costs and expenses using Analytics Plus

Predict ticket volume; reduce backlogs and escalations

Predict ticket volume surges, including the type and nature of tickets. Assign agents when and where they're most needed. Avoid ticket pile up and escalations that result from unsatisfactory resolutions even before they occur.

Forecast IT workload using Analytics Plus for Ivanti

Be the first to know of changes

Operational expenses exceeding budgets? Tickets pilling up? SLAs are slipping? Be the first to know of changes in your IT service management. Set complex, threshold-based, multi-point alerts, and get notified of changes before your users report them.

Get notification of changes in ITSM metrics

Gain complete visibility into your service processes with Analytics Plus for Ivanti Neurons for ITSM.

Here's what you get with Analytics Plus

  • Seamless integration
  • Augmented analytics
  • Layout-free dashboard builder
  • Out-of-the-box reporting
  • AI-driven analytics assistant
  • Custom formula builder
  • Customizable reports
  • Trend forecasting
  • Unified ITOps analytics
  • Role-based dashboards
  • Scenario planning
  • Real-time collaboration

Analytics Plus integrates with over 200 applications

Analytics Plus for is available for


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