As your organisation grows, so does your need for an efficient Active Directory Help Desk management Tool - ManageEngine has the ultimate solution: ADManager Plus.
The Importance of Having Active Directory Help Desk Management
It can be extremely cumbersome for an administrator to manage users from new offices in various locations. In cases like these, Active Directory Help Desk management needs to be extended across domains to facilitate multi-domain management. Trying to perform help desk management with the native AD tools or PowerShell only adds to an administrator's woes.
With ManageEngine‘s ADManager Plus, your help desk team can easily handle tasks across multiple domains, like resetting passwords in one domain and creating user accounts in another. This means fewer responsibilities for administrators, as a single technician can now take on multiple roles across different domains.
Thanks to ADManager Plus’s cross-domain, multirole management feature, managing multiple domains becomes much simpler and more efficient. This tool is the complete solution for AD Managers in the need of Active Directory Help Desk management features that are simple without compromising on quality and effectiveness.
Benefits of Using ADManager Plus for Active Directory Help Desk Delegation:
Delegate selected AD tasks to non-administrators.
Delegate tasks with a scope limited to specific organizational units (OUs) and groups.
Decide which domain controller (DC) must be contacted first, and also specify the order of preference of DCs when your help desk technicians perform any operation delegated to them, with ADManager Plus' site-based delegation feature.
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Other features
Active Directory Management
Make your everyday Active Directory management tasks easy and light with ADManager Plus's AD Management features. Create, modify and delete users in a few clicks!
Active Directory Password Management
Reset password and set password propertied from a single web-based console, without compromising on the security of your AD! Delegate your password-reset powers to the helpdesk technicians too!
Active Directory User Reports
Exhaustive reporting on Active Directory Users and user-attributes. Generate reports in user-activity in your Active Directory. Perform user-management actions right from the report interface!
Active Directory Logon Reports
Monitor logon activities of Active Directory users on your AD environment. Filter out Inactive Users. Reporting on hourly level. Generate reports for true last logon time & recently logged on users.
Active Directory Compliance Reports
Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT and much more! Make your organization compliance-perfect!
Active Directory Automation
A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.
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If you require bespoke features for Active Directory Help Desk management, or any other form of Active Directory workflow, Click here to consult our experts
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