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Help Desk

Active Directory Management Help Desk

The need for Active Directory Help Desk Delegation increases drastically with the increase in size of an organization. As organizations begin to install offices in new locations, it becomes extremely cumbersome for an administrator to manage the users in all the locations. In cases like these help desk delegation needs to be extended across domains to facilitate multi-domain management. Trying to perform help desk delegation with the native AD tools or PowerShell only adds to an administrator's woes.

With ManageEngine ADManager Plus, a single Help Desk can perform myriad roles in different domains-i.e. "reset passwords" in one domain and "create users" in another. Moreover, the burden on an administrator is greatly reduced as he can now use a single technician to carry out multiple tasks across different domains. With this cross domain multi-role delegation feature of ADManager Plus, administrators can easily manage multiple domains with ease.

With ManageEngine ADManager Plus, a single help desk technician can perform myriad roles in different domains; for example, a help desk agent can reset passwords for end users in one domain and create users in another! Apart from greatly reducing administrative burden, this aspect of ADManager Plus help desk delegation model also provides an administrator the freedom to choose best help desk to handle crucial tasks. He can extract more work from the seasoned help desks to ensure efficiency, something that is better explained by the following scenario.

Help desk management

In our Scenario, XYZ Corporation ­ managed by an administrator and an experienced help desk agent ­ located at Florida has recently expanded its operation by installing offices in Georgia, New York and Texas. The administrator of XYZ is in a fix as it has become impossible for him to carry out all the tasks by himself. So he decides to delegate few of his incidental tasks to help desks at Georgia, Texas and New York respectively. However, there are a few crucial tasks like "Active Directory Clean-Up" which can neither be delegated to these new help desks for their inexperience nor can be performed by administrator owing to an already existing administrative burden on him. What does the administrator of XYZ, headquartered at Florida, do now? What is the solution for his problem?

ADManager Plus provides a complete solution for such problems with its "enterprise wide-help desk delegation" feature. With ADManager Plus, the administrator can delegate his incidental tasks such as create users" and "reset passwords" to the naive help desks at Georgia, Texas and New York respectively. On the other hand, crucial tasks like "Disable Inactive Users" (based on the reports generated) and Move Users" can be delegated to the senior help desk at Florida. Therefore, the senior help desk at Florida can "Disable Users" and "Move Users" in all the four locations, in addition to "Create Users" and "Reset Passwords" in Florida domain. Now, the administrator can periodically take necessary actions on these disabled users and ensure the Active Directory is clean and secure. In this manner administrator can manage multiple domains with ease, all the while ensuring that the crucial tasks stay under his direct supervision!

Get the free download of this software's trial version to explore its help desk delegation in detail. You can also refer our online help on Active Directory Help Desk Delegation to know more about this feature.

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Other features

Active Directory Management

Make your everyday Active Directory management tasks easy and light with ADManager Plus's AD Management features. Create, modify and delete users in a few clicks!

Active Directory Password Management

Reset password and set password propertied from a single web-based console, without compromising on the security of your AD! Delegate your password-reset powers to the helpdesk technicians too!

Active Directory User Reports

Exhaustive reporting on Active Directory Users and user-attributes. Generate reports in user-activity in your Active Directory. Perform user-management actions right from the report interface!

Active Directory Logon Reports

Monitor logon activities of Active Directory users on your AD environment. Filter out Inactive Users. Reporting on hourly level. Generate reports for true last logon time & recently logged on users.

Active Directory Compliance Reports

Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

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